Prompt, but poor website & selection & dodgy build quality

4.2 / 5
81% of users recommend this
  • Value For Money

Guest's review of Wheelies Direct Bike Replacement -


“Prompt, but poor website and selection & dodgy build...”

Written on: 04/07/2016

Had to use Wheelies/BRS because of my insurer and couldn't get the bike I wanted. Couldn't get the bike I wanted or a close replacement.

Website is not easy to use/search.

Build quality is a bit dodgy. One bike arrived damaged through the post and had a brake cable the wrong way round.

The only components I bought were pedals, to save the faff of fitting, and these don't come fitted in any event. Grips and tape poorly fitted. I've lost confidence so will service the bikes myself now.

Component range is wide, but found it too hard to locate what I wanted so gave up and will order stuff from wiggle.

On the plus side, the people on the phones were friendly and knew their stuff. Much more competent than the people handling my insurance claim at DVS.

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