written by DixD on 02/03/2015
3 spokes had snapped in separate incidents on the wheel of a brand new (expensive) cycle. I spoke to Customer Relations who were very helpful and agreed to investigate the problem.
I sent the wheel in which was repaired (new spokes) and returned very efficiently - 11 days.
After a short trip down the road the tyre exploded! On repair a large `nip` hole was found in the inner tube. Could have been dangerous if going at speed.
More care and attention needed with repairs.