Do not order from Bed Factory Direct. They failed to deliver on the arranged day. Appalling customer service when I tried to find out what happened. Two weeks later, still no bed and all they could offer was a refund!

From the delivery by two men who had driven five hours to get to me They were very cheery and professional. Unpacking the bed and mattress was a dream as it was all covered by plastic which just came off easily. All the bits were there 8 feet and 2 bars to join the bed also the 2 knobs for the headboard. The mattress was just as advertised really lovely and the base was solid. I cannot rate this company high enough 5 star . Would go higher if I could.

We called in to the store on the 9th November to purchase a bed as we had friends coming to stay and needed a new bed for them, I spoke to the salesman and told him I wanted a bed that was in stock as i needed it delivered by Friday 22/11/19 and absolutley no later, he said absolutley no problem as long as we pick one thats in stock in the warehouse. We eventually chose a bed and matress which came to £1500 approx, paid in full and organised for the delivery on the 22nd November. On the 22nd in the afternoon i called to see what time the delivery was happening and the woman who answered said, "it's not coming love, the bed frame is damaged" and i had to call back Monday to see when its coming Wow at what point were they going to tell me, might have been an idea tell tell me at least the night before so I didnt have to waste a day off work. Anyway, Monday morning after being passed around the houses on the phone I spoke to a guy wh said "oh yeah your matress is ripped we will call you when its in stock. WOW again, this customer service is terrible. The phone number to call them goes to their answer phone constantly, if you want to contact them you need to be prepared to actually go into the store to voice your concerns as I did. The Bed was finally delivered at 5:40pm on the 13th December after id made 2 more visits to the store and numerous calls on the phone to complain. the bed was boxed, the boxes were wet, Dirty. Lukily the bed seems to be ok because if i had any aftersales problems it would be no doubt near on impossible to resolve an issue with this company. I feel sorry for the Salessman because he genuinley seems like a nice fella. My advice to you is if you want a bed but want it to be a hassle free experience just go elsewhere. poor service guys, shows lack of leadership within the company or just plainly cant be bothered about their customers.

Worst experience I had. Beds were not delivered on time! just to start with. I arranged delivery 3 weeks before as I was moving to the new house and did not have beds there. was not delivered on that date! delivery was not full, waiting for the rest to be delivered for a month, then was delivered wrong items! after few month of using the bed, I need a new mattress as it is impossible to use. it has so many lumps! the worst bed ever. I wanted to buy cheaper and now I will need new beds. Never buy from them. worst service and even more horrible beds and mattresses !!! AVOID

I could have written the exact other review on this website. The most nightmarish time with this company whom I have reported to Mastercard -

I've never had a worse online shopping experience by some considerable distance - utterly hopeless. I wouldn't wish my experience with this outfit on my worst enemy. Communication on their part has been non- existent and it has been broken promise after broken promise. Still not seen any goods or my money back after many, many months. Despite the look of the website, I would hazard an opinion that this is a one man band - after months of unproductive phone calls, it turns out the "18 committed and friendly staff" are all a bloke called Martin (who happens to be listed as company director)!