written by on 23/07/2012
I have used the company before, hence coming back a second time. No frills, no hidden extras - just exactly what you need. Ease of order, price, quality and delivery were all exactly as promised. Can't find fault!
written by on 23/07/2012
Ordering was straight forward and easy. The beds were delivered very quickly and at a time to suit us which was brilliant. My sons who are 12 & 13 built the beds from the flat pack and found this very easy. I would definately recommend you to my friends.
written by on 21/07/2012
Really pleased with these bunks, the wood is chunky and substantial and is painted solid white. So many are just a white wash which I don't like. It was pretty easy to put up, just time consuming. The mattresses are really lovely quality and very comfy. The only thing I didn't like so much was the slats, they don't seem as stable as the chunky ones my daughter has on her bed. But, it says there is a lifetime warranty, so they must be sure they will last ok. All in all, lovely beds and the service and delivery was very efficent and plesant.
written by on 21/07/2012
Website easy to use, ordering no problem, delivery was quick. A real plus point was the contact I received, 1st thing in morning to say my item was on the lorry, then another call to say they were approx 30 mins away for delivery, which meant I didn't have to wait in all day! Bed went together easily, nice size for my son's bedroom, mattress comfy cannot fault in anyway. Would definitely recommend.
written by on 21/07/2012
The overall experience was v-good from order through to receipt of the items and the actual delivery process was exceptional, with a known date of delivery and the driver calling when 30 minutes away. Extremely pleased and would recommend to others.
written by on 19/07/2012
This bed was ordered as a birthday present, the little boy in questions is very pleased with his new bed. Delivery was very quick, 5 days approx, unlike many other companies :-)The driver called an hour before delivery so I knew exactly when to be in. The bed itself was easy to assemble by my husband in a few hours. It has a sturdy frame and the ladder is great with its flat / non slip steps. I have already recommended this site to a friend who is also looking for a bunk bed for their child :-)
written by on 19/07/2012
I ordered the chunky pine bunk beds with mattresses they were delivered hassle free and easy to put together. They are quite large as individual beds but look nice. I have them as single beds at the moment and i use the top bunk with the bars for my 2 year old, when the risk of him falling out of bed has passed i will put them as bunks. Mattresses were nice and comfy. Colour really nice and they look like the will last ... my family is full of tall people and my boys look set to be no different so am hoping they wont need replacing for a long time. Only one complaint the bunk bed bars are only held in by one screw each end and they twist, and are not very sturdy and one of them has broken already - it split on a knot so was probably weak to begin with. Might add a bit of glue? Overall good beds for the price.
written by on 19/07/2012
I recommend the mattress i bought is very comfy for a bargin price, easy to access their online info, very imformative with txt's, emails, phone call on delivery too. prompt delivery also, freindly service. thanks again x ms atkin
written by Littlebigman on 17/07/2012
I need a new pair of brackets to hang the ladder on my son's bunk bed, as the original ones became damage over time etc... They were inexpensive and delivered very quickly. Would buy again. Many thanks. R. Gillott.
written by missmort on 17/07/2012
Good product at a good price, delivered quickly. Can't really ask for much more
written by Colingoodwin on 16/07/2012
Bunk beds are great,the instructions were very helpful and went together well. Mattresses are of good quality and comfortable. over all a well made set of beds. I would certainly recommend your beds if asked! Delivery was the same day, excellent service! The price was reasonable for both bed and mattresses.
written by on 14/07/2012
The whole service was excellent from ordering on line and delivery. Delivery was confirmed on the day by phone and let me know exactly what time the goods would arrive. Driver very helpful and courteous.
written by on 14/07/2012
Very good website- excellent service from placing order to the delivery of goods. Kept up to date with status of the order and was able to communicate with the driver to arrange delivery time! Very happy with the service and product and will recommend this company to all my friends. The driver was also very polite and helpful.
written by on 13/07/2012
We have had a very poor experience with this company from start to finish. They provide cheap, poor quality beds and mattresses. When you complain and deal with the owner, he is rude and obnoxious as if it is your fault they have provided the poor bed. Our first bed arrived covered in dents and scratches. We used their online contact form but heard nothing so phoned and were told to send photos which we did. A new bed arrived in a better condition but still blemished. By this point we couldn't be bothered sending another bed back so put it up. This was extremely difficult as holes didn't match up requiring re-drilling, the ladder holes were 4 inches out of place requiring more to be drilled. We then started using the mattresses. They were very lumpy with no padding, although at the cheaper end, we still expected something that our 4 year old could lie on comfortably. We contacted to explain this and got told we were obviously fussy customers based on our previous complaint (to return a damaged bed!) The collection of this mattress was arranged but the night before we had a call requesting an early pick up - sadly we weren't in but they then cancelled the collection for the next day. When I complained as I had taken the day off, I was told again I was awkward - e-mails below. As you can see the owner is very rude and doesn't care about customer service. Eventually they were collected 2 weeks later after more phone calls and we ordered a perfect mattress from mattressman. The response to our complaint re the mattress collection showing how rude they can be! Having taken the day off today to have the mattresses collected I was disappointed to have the collection rearranged. I coincided the collection with delivery of replacement mattresses to avoid having to take extra time off work. We are now on holiday until Friday 4 May so will not be able to have them collected until after this time. However we do not want to have 2 mattresses clogging up the house so please arrange for collection ASAP following this date. This once again highlights more problems with your company. Yours Dear Mr XXXXX, We are sorry you are not our only customer. Funny, every other customer is fine, flexible and easy to deal with. The collection is back with our transport. Feel free to bring it back to our base anytime. However if you wish to use our free collection service then so be it. If you contact us once you are back from your holiday to confirm delivery.
Written on: 03/08/2012
I know I don't understand either. I sent an email string my disappointment with the final bed, showing pictures of where holes were in the wrong place eyc, they couldn't even be bothered to reply. I called and they confirmed they had received the email and someone would be in touch, still nothing. Pretty much sums up the company.
written by DaveT93 on 10/07/2012
Service was excellent, several texts & calls to confirm delivery. Then delivery was made evening before expected! After first telephoning to check if OK. Assembly instructions took a bit of effort to decipher, simply diagrams - prefer a bit of narrative as well. Took long time to assemble, but did it as solo job, although instructions recommend 2 people. Fair bit of that time was working out the instructions. Once assembled, pleased with result, which is all as expected.
written by on 10/07/2012
Order came two days later. No problems with it and really pleased with result. thanks.
written by on 07/07/2012
Thanks for handling my order so efficiently. Its the second bunk bed I have ordered from you, and if the number of grandchildren continue to increase I could be buying yet more!
written by on 07/07/2012
We are very happy with the bunk beds, our 2 little girls were delighted with their new bedroom! The service was excellent, we ordered the beds and had them within 2 days! Very easy to assemble and excellent quality. Would definitely recommend to a friend.
written by on 06/07/2012
The customer service provided by this company was outstanding. My online order was acknowledged by phone and delivery day and time slot confirmed within the hour. The driver arrived promptly and was courteous and helpful. The bunk beds are great and are excellent quality. I was missing one small plastic end cap which wouldnt have really mattered but following an email to them, two spares arrived by post the following day. Very efficient. I will be very happy to use this company again and would recommend them to anyone.
written by PPerre on 06/07/2012
You were the only company, that I could find on the internet, who were offering a 5 foot (in length) single mattress at a reasonable price. The mattress was delivered promptly and I am very pleased with my purchase.
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As rated by our community of reviewers
Andrewboyd's Comment
Written on: 02/08/2012
Couldn't agree more ,mine and your experience are in total contrast with all the other customer's reviews and experiences , to be honest I've always found it strange that so many people choose to heap such a large amount of praise on an industry that they deal with once in a blue moon, If i had the tyres on my car changed the first thing on my mind if it was done correctly wouldn't be to immediately logon and register with a review website and tell the internet community how great my experience was, just makes you wonder about how many genuine reviews there actually are, obviously i'm another fussy customer who unreasonable expects a company to do what they say they will after paying them to do so ( i must remind myself not to be a pest and to just part with my money, not quibble about minor matters like product and service quality)