written by channy103 on 31/03/2015
We bought a leather storage bed and memoryfoam mattress as a bundle deal from this company for nearly £300, the RRP of both the frame and the mattress together is advertised as nearly £900 well that's a joke! The bed frame itself is made of the cheapest low quality material, in not even 3 months the screws in the base have come loose from the wood and as the wood is cheap an thin they will not stay screwed back in which causes the bed to squeek and the frame 2 be unsteady. As for the mattress it's not comfortable at all, I have two memoryfoam toppers on it just to make it more comfortable. After contacting the company more or less straight away to express thay we were not happy with the bed or mattress we were simply told that we could not return the frame or mattress, we would receive no refund but we could of course pay a ridiculous amount of money for a more expensive mattress if we wanted..no thanks! Now stuck with a rubbish bed that would in no way survive our move when we get our new house so we will need a new bed. Will not be shopping here again!!
As rated by our community of reviewers
Mfwcustomerservice's Response to channy103's Review
Written on: 01/04/2015
Good Morning,
Thank you for leaving your review.
I am quiet concerned by the remarks made in regards to your recent order and would very much like to find out exactly what has happened here and apologise.
I have contacted you direct this morning via email. If you are able to reply to my email I would be very grateful.
Kind Regards
Lee