Very Disappointing Terrible Customer Service

Loaf www.loaf.com
★☆☆☆☆
1.3
5.0% of users recommend this
  • Value For Money

Hudson233's review of Loaf www.loaf.com

“Very Disappointing Terrible Customer Service”

★☆☆☆☆

written by Hudson233 on 31/08/2017

Now at point of demanding a refund as the In Stock Darcey Bed ordered and paid for on 3 August has still not been delivered to me. Email confirmation received congratulating me on my wise purchase and "put the kettle on and my feet up" and expect a call within the next few days to arrange delivery of my bed...Well I'm still waiting!
After numerous chasing phone call conversations with Loaf customer service representatives and the delivery company who claim they have no knowledge of my order with Loaf, still no bed!
Appalling lack of service, no reply to phone voice mail messages, given delivery companies phone number and told to call them myself to find out why I had not heard anything regarding arranging delivery. This is Loaf's responsibilty not mine to research whereabouts of my bed. However, did call as anxious to receive my order only to be told by delivery company they had no knowledge of my order and had not received any goods or instructions from Loaf.
Loaf are in Breach of Contract as they have failed to deliver the goods to me within a reasonable time. Hence I want a refund which they are now procrastinating on. So very disappointing from a company which markets itself as this earthy, caring great product company who really care about their customers.....NOT TRUE will never order anything from them again and would seriously advise others Not purchase Loaf products

  • Other

    Product Type

Was this review helpful? 2 0