Awful service. Don’t value customers at all

“Having double checked access dimensions with loaf in advance by phone, we waited the circa 14 weeks for our sofa to be made. We paid for our old sofa to be removed. Loaf advised that excess time would be allocated in case arms needed removing from our sofa for access purposes. Wincanton loaf’s delivery partner arrived and refused to unload the sofa on account of lack of excess time being allocated. The options we were given by loaf were for me (a pregnant woman) and my husband to manoeuvre the sofa to our 2nd floor living room on our own (in which case loaf would wash their hands of the situation entirely) or have the sofa redelivered on another date. They were happy for my three year old and I to sit on the floor for weeks, and sought to hide behind wincanton. On the rearranged delivery date our order was cancelled, wincanton say by loaf, loaf say by wincanton and no one can tell us where the sofa is or when it is going to be delivered. Loaf have again washed their hands of the situation and have refused to speak with us since wincanton have failed to provide a new delivery date. Escalating to the team leader has been entirely fruitless. He is now engaged on the phone when we call! Horrible service. Buyer beware!