Terrible customer service experience

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Futon Company - www.futoncompany.co.uk
★★☆☆☆
1.7
From 48 reviews
15.0% of users recommend this

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LizzieP99's review of Futon Company - www.futoncompany.co.uk

“Terrible customer service experience ”

★☆☆☆☆

written by LizzieP99 on 20/08/2015

I love the futon company products but have been receiving quite possibly the worst customer service I have ever had in my life. The second time I have ordered online from the futon company and the second time they have sent me a damaged item. They are have replaced the damaged item but are refusing to take away the damaged item. I live in central london and am 8 and a half months pregnant with no way to get rid of the damaged item. The guy I am dealing with, Zanu, won't even call me to discuss the issue. There is no number for me to call him on and he is ignoring my emails. Seriously unacceptable. Not worth the hassle at all. I wouldn't recommend this company to anyone. Really disappointed.

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