Poor delivery

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Futon Company - www.futoncompany.co.uk
★★☆☆☆
1.7
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Guest's review of Futon Company - www.futoncompany.co.uk

“Poor delivery”

★★☆☆☆

written by on 13/08/2015

So disappointed with the service from futon company. We ordered through the Nottingham store rather than onlone after a little plead from the lady there when we called to enquire about a futon. We weren't given any email confirmation of the order. Delivery did not arrive at the specified time and we had to call to chase this up only to be informed that the delivery person had not turned up to collect our order. It would have been good of them to let us know there was a problem rather than keep us in the dark - poor communication. To cut a long story short there has been a lot of back and forth communication with the store and via their main number on the website which links to a centre in Solihull. Turns out that they use a third party delivery service in store which if there is any issue with you can do nothing about through futon company and I was told to take issue with the person at my door. If there was any damage to the item in transit there were no guarantees futon company would deal with this. We were not made aware of the "risks" with using this option when we ordered. My advice is never to order through store with their third party delivery option which is not at all a service, but order online and really make an effort to read through/find out the finer points of their delivery options. Quite stressful considering the amount of money we have parted with.





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