Furniture Choice Reviews - www.furniturechoice.co.uk

★☆☆☆☆
1.3 / 5
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Latest Reviews

★☆☆☆☆

“AVOID!!!!!!!!!!”

Written on: 26/11/2021 by Donald41 (1 review written)

I bought a king size TV bed 13 months ago and the gas strut which controls the TV has dramatically failed ALREADY!!! I contacted the company asking for a replacement strut knowing my 12 month has expired and was told there was nothing they could do. I explained to them that I'm willing to pay for a replacement strut but they continued to tell me that there was nothing they could do because they're warehouse is in Malaysia. They told me that if ANY part of the TV mechanism fails then the entire… Read Full Review

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★☆☆☆☆

“Lounge settee purchased”

Written on: 25/08/2021 by Selahr50 (1 review written)

I bought a settee from Furniture and Choice and have only been using it for 6 months and the cushion on the side that I sit on has dipped to the extent that I now have to put a folded blanket in the dip to stop me from sitting slanted. Their technician came out to have a look and agreed that there was a dip on the one side of the cushion and said that it was the foam that has lost volume. I am 5ft 7 and weigh 60kgs, so am hardly overweight. The technician said that a good settee should last… Read Full Review

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★☆☆☆☆

“DO NOT PURCHASE FROM HERE - 0 STARS FOR CUSTOMER SERVICE”

Written on: 13/04/2021 by Karbs (1 review written)

DO NOT PURCHASE FROM HERE – 0 STARS FOR CUSTOMER SERVICE!! Let me start by saying that if your purchase arrives on time and undamaged then I’m sure you would have a very good experience. However, it’s when things don’t go so smoothly that you learn who the companies that really value their customers are, and Furniture Choice have evidenced that they most definitely do not fall into this category. Having purchased a marble dining table and 6 chairs on January 5th, delivery was finally… Read Full Review

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Was this review helpful? 3 0
★☆☆☆☆

“AVOID FOR YOUR OWN SANITY”

Written on: 01/03/2021

I am writing this email in response to an absolutely appalling and distressing experience I have – and am still – going through over the last 10 months. FIRST ORDER! This first started on 12th June ‘20 when my husband had ordered a Pemberton Mink Velvet Bed King Size from you. Prior to ordering, we called cust service & were given a delivery time of 2 weeks.With that info, an order was placed. We then received an email on 18th June to inform us of a delay and was now due on 30th June. It… Read Full Review

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★☆☆☆☆

“Avoid Avoid Avoid”

Written on: 24/01/2021

Bought a 3+2 Sorrento leather suite, delivered in July. Was dumped in our back yard despite being told it would be delivered to the room of our choice. My 62 year old disabled husband and myself had to get a barrow and take it round the front, via the end of our street as we live in a terraced house, then down 3 steps and up onto our raised patio to get it into the house. When I spoke to them to complain about this, their only comment was, sorry, it shouldn’t happen like that. I called them… Read Full Review

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★☆☆☆☆

“Wrong item sent, live chat USELESS, phones closed”

Written on: 29/09/2020 by nuMurray1956 (1 review written)

Ordered 30th August. Waited 2 weeks for a delivery date. When we hadn't heard anything we emailed, to be told it was out of stock and was due in stock on 15th September as per the website. (Great service there, it would seem you're expected to check the website daily to find out when your order might actually get delivered.) The email was really curt and unhelpful. Having no choice but to wait, we did so, watching as the in stock date just moved further and further ahead. Order finally arrived… Read Full Review

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★☆☆☆☆

“Very Poor Quality Sofa ”

Written on: 19/02/2020 by KarlyDaley (1 review written)

I purchased a Rio L Shaped sofa from Furniture Choice in black faux leather. The looked ok to start with but the quality of the material they make the sofa cushions from is very poor quality and is not fit for purpose. One of the seat cushions has worn out and is shredding off little pieces of black material everywhere. I contacted Furniture Choice customer services but they were most unhelpful, they refused to supply me with a new seat cushion, even though they admit they are the… Read Full Review

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Was this review helpful? 3 0
★☆☆☆☆

“Only 3 years old, but destined for the dump!”

Written on: 21/02/2019 by KamilaRasmussen (1 review written)

Would give zero stars if possible! I ordered the Rochester sofa suite in November 2015 from Furniture Choice. Delivery wasn’t an issue...all was ok, until within the first month the seats would start to sink. The company sent someone out to me twice over the course of the first year, just to insert more of the fibre filling into the seat pads. Still didn’t cure it. And now, for the last six months, their so called claim of “durable bonded leather” is constantly flaking off, some areas… Read Full Review

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★☆☆☆☆

“Poor quality and shocking service”

Written on: 30/04/2018 by zumo (1 review written)

Poor quality and shocking service. Looked on line , plenty of good reviews so ordered a dining room suite. When it arrived the table top was well wrapped but once opened we found it had some marks on the top and was covered in scratches under the Lacquer so must be a manufacturing defect? I called and was told to carry open putting it all together as they would send me a new top for it. I then started to assemble the chairs, one has a stripped thread so wont go together, one has a sharp spike… Read Full Review

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Was this review helpful? 4 0
★☆☆☆☆

“Disgraceful”

Written on: 19/01/2018 by Woodward185 (1 review written)

Worst place to buy stuff from and the customer service is terrible pls get them shut down! I have been waiting for my order for weeks and still nothing if you don't call them they won't deliver your stuff. The customer service woman is terrible aswell. Disgraceful… Read Full Review

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Was this review helpful? 3 0
★☆☆☆☆

“Waste of time!!”

Written on: 16/07/2017 by Audrina1950 (1 review written)

We ordered a dining set which was to be delivered on a day between 7am and 7pm so i arranged to be at home for the day. The courier turned up in a very small transit van full to the roof with packages. He unloaded two packages for us and asked for a signature. They were 2 chairs only!! When i told him we had ordered a set he said "well they might turn up later". I called FC and cancelled the order. That afternoon Parcel Force collected the chaird. 3 days later 4 table legs were delivered with… Read Full Review

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Was this review helpful? 3 0
★☆☆☆☆

“Worst customer service”

Written on: 13/06/2017 by 313Edmondson (1 review written)

I recommend everyone not to purchase anything from it.i am waiting for my refund. These people are cheat they dont care you so we should look for other shop which are far better than furniture choice.i have very bad experince so i would never shop from this freak and wouldn't recommend anyone to shop from this shop..i want this shop to dissolve.. … Read Full Review

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Was this review helpful? 1 0
★☆☆☆☆

“Poor quality and misleading image of Sofa on website”

Written on: 02/06/2017

I bought a dining table earlier with Furniture Choice and was quite happy with the product so didn't think twice before ordering Hampton Leather Chesterfield Sofa Suite 3+2 Seater (Ivory). Item got delivered today and I am writing this review so you can imagine my disappointment in the product quality as below: 1. Cheap leather which looks like faux leather 2. Extremely uncomfortable to sit 3. Color is much darker than in image on website 4. Overall not worth for even half the price I paid… Read Full Review

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★☆☆☆☆

“Don't part with your money!!!!!!!”

Written on: 07/03/2017 by Jayden210 (1 review written)

Terrible experience with the couriers and the company. Never used them before and will DEFINITELY not ever again. Removed chairs from my porch which were NOT their property. Returned 5 days later after being kept in a waterlogged van so they were ruined. Now FURNITURE CHOICE owe me almost £400 and trying to get hold of the MD  is impossible. Two weeks down the line they still owe me. Are fudging and am sick of waiting. What a total "Arthur Daly" outfit… Read Full Review

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★☆☆☆☆

“terrible couriers - avoid”

Written on: 23/08/2016 by Jadenr355 (1 review written)

This was my first experience of this company and it will definitely be the last! We waited weeks for delivery of one double mattress. The delivery date was set, we were told to take the entire day off work as the delivery could come any time between 7am and 7pm. At 9.30am on the day the item was supposed to be delivered we received a phone call from DX informing us that they had lost the mattress!! They were not particularly apologetic but promised the item would be delivered the next day… Read Full Review

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★☆☆☆☆

“terrible couriers - avoid”

Written on: 23/08/2016 by Jadenr355 (1 review written)

This was my first experience of this company and it will definitely be the last! We waited weeks for delivery of one double mattress. The delivery date was set, we were told to take the entire day off work as the delivery could come any time between 7am and 7pm. At 9.30am on the day the item was supposed to be delivered we received a phone call from DX informing us that they had lost the mattress!! They were not particularly apologetic but promised the item would be delivered the next day… Read Full Review

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★☆☆☆☆

“Bad service”

Written on: 04/08/2016 by Hondakiduk (1 review written)

Ordered a Hudson table with 4 chairs on Web. .Payed up front ..got a date for delivery turned up ..with table no chairs ..phoned company up but couldn't find my chairs..getting refund..not happy dissapointing… Read Full Review

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★★★☆☆

“Buy cheap get cheap. ”

Written on: 09/12/2015 by andypw (1 review written)

About 1 month ago I bought a 3 seater and 2 seater recliner quality ok but delivery service is poor it arrived on the right day but the delivery driver was very rude and abrupt the suites came in big cardboard boxes and were dumped in the middle of the sitting room my wife who was here on her own asked if they were going to unpack it ? The answer was whar do you want for the money you paid. I arrived home at 6.30 pm and had to unpack the suite and then had to self assemble the furniture… Read Full Review

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★☆☆☆☆

“Horrible and conning don't order from this company”

Written on: 03/02/2015 by Khalil513 (1 review written)

My mrs told me about this company and i ordered 3 and 2 seater sofas which was the biggest mistake I made first when it arrived it was damaged but we thought the delivery guys damage it so phoned the office and was told they can have a engineer come over and pach it up which I didn't agree because I didn't pay so much money on a new sofa to be pach up,I asked if they can send me a replacement said yes but no one assured me I would get a undamage sofa so I returned it they pick it up after 3… Read Full Review

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★☆☆☆☆

“Avoid the company or you would regret for ife”

Written on: 14/01/2015 by ngange25231439 (2 reviews written)

Ordered a 6 seater dinning set, item was delivered by the worst couriers on earth. Caused so much damage with their muddy boots and dumped all the boxes in the landing to block the staircase after being offered boot sleeves to cover up the dirt. The worst customer service ever experienced. The lady was so rude and impolite, refused to arrange pick up of the item, refused to offer any further advice and given a rogue solicitors number to call and report the matter. Currently opening a case… Read Full Review

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