written by KamilaRasmussen on 21/02/2019
Would give zero stars if possible!
I ordered the Rochester sofa suite in November 2015 from Furniture Choice.
Delivery wasn’t an issue...all was ok, until within the first month the seats would start to sink. The company sent someone out to me twice over the course of the first year, just to insert more of the fibre filling into the seat pads. Still didn’t cure it.
And now, for the last six months, their so called claim of “durable bonded leather” is constantly flaking off, some areas are huge. So, what was once a black attractive, although uncomfortable sofa set...is now an ugly, uncomfortable, patchy mess!
Surely sofas should last more than three years...or is this the disposable world we live in today? Shame we don’t all have the disposable income to buy new ones every 3 years!
And because I didn’t purchase the guarantee...they are within their rights not to do anything about it...as they have said they won’t!
However, don’t be fooled by their claim of durability!! My sofas are not heavily used...it’s like they’re decomposing before my eyes!
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