Octaspring mattress Topper & Pillow

Dormeo UK Reviews - dormeo.co.uk
★★☆☆☆
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Almeida275's review of Dormeo UK Reviews - dormeo.co.uk

“Octaspring mattress Topper & Pillow”

★☆☆☆☆

written by Almeida275 on 09/01/2023

Received this Octaspring Topper approx 7 months ago and now unable to use due to sagging where I sleep. It has been spun around but after a month the same happens so now have a mattress with both sides sagged by up to 30mm either side of centre. (The pillow lasted approx 2 months before it became completely useless)
As requested we provided photographic evidence clearly showing the sagging only to be quite rudely rejected saying that the base unit was not level! The base unit incidentally is a 12 month old Hipnoss Zip and link which is still as new!
Tried to argue my case with a customer service agent who continuously repeated they were unable to do anything due to the warranty terms and conditions and that the topper was being used on top of a base unit that was not level.
We were previously advised of a tolerance from 5-15% was an acceptable warranty tolerance but with anything from 20 to 30mm readings measured we failed to get this point across.
I have been in retail for over 45 years and never experienced such a repetitive response from a so called customer service individual. Perhaps he felt his response was justified by continuously apologizing!
DO NOT BE TEMPTED TO BUY A TOPPER FROM DORMEO NO MATTER WHAT PRICE IS ADVERTISED!!

  • Mattress Topper

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