Five stars to RubberDuck (RD) for paying their court directed refund of £170. (The refund for damage goods would have been less than £50) – The total order off goods that I purchased from RD was over a thousand pounds within the court requested time period. A timeline they accepted and kept. Zero Stars, for not removing the 24 hour rule within their Terms & Conditions which has no respect for consumers and is in total disgreguared of CONSUMER RIGHTS. FACT – If RD tell you that damaged goods cannot be refunded or replaced because of their terms and conditions stating that you must check and report damage within 24 hours. This is a total disregard of your CONSUMER RIGHTS Please be sure to report this to: • The Citizens Advice Bureau • Your local Trading Standards Team Either/both will inform you that this is totally against YOUR RIGHTS. They will also advise you of what you need to do to ensure RD comply with your RIGHTS. Please read all the one-star reviews. You will find that many of these refer to delivery issues and failure to respect YOUR RIGHTS. In my previous review informing RD of my result in the Small Claims Court. RD stated the following: “the court has ruled in your favour because we did not attend not even considered our written response” Although they did not attend the court, the Judge read the statements from both parties and RULED in my favour, agreeing that my RIGHTS had been breached. RD also stated: “British justice system at it best” However, they sent me a cheque as instructed by the Judge. They could have appealed this decision. But despite their comments of this being “The best of British Justice” Which suggests they did not agree with the JUDGES RULLING – No appeal was made. Below is an extract of their number 1 listing within their terms and conditions. This was copied on the 17/02/2018 “All goods should be checked upon receipt, and notification of any problems should be received within 24 hours” If this is quoted to you – Go directly to The Citizens Advice Bureau/Your local Trading Standards Team

Purchased shower panels costing £630.00, was told 10 day delay, order arrived in 2 deliveries over a 6 week period. Shower panels badly scratched and chipped. The packaging was very poor for expensive panels and you have to open them immediately because Rubberduck not interested 24hrs after delivery. However this is not said when you purchase the goods, and as our order was delivered with a panel missing, we didn't open them until the order was complete, 4 weeks later. Rubberduck would only replace the panels at full cost. to top it, the panels are not worth the silly price anyway! I wish I had purchased from Wickes, I would have got a far better service. Avoid Rubberduck bathrooms....