written by BraedonNichols487 on 08/01/2019
We purchased our new home and decided to have a new kitchen and bathroom fitted, after getting a few quotes from a few companies Instyle were by far the most competitively priced. For what we wanted we thought it might be too good to be true but decided to go ahead. From the design stage our surveyor chap completely understood our vision For our home and he advised us how to create it. The installation stage didn’t come without its unforeseen problems but the whole instyle team were able to advise on solutions and we overcame these. The office staff couldn’t be more helpful and the Installers were friendly, efficient and very tidy. We finally have our dream home and it’s thanks to a Instyle. I would without a doubt recommend a Instyle to anyone. Thankyou again Instyle. One Happy Customer.
written by Ldharris1 on 20/12/2018
DO NOT use this company unless you want to be left without any bathroom facilities, including flushing toilet for 9 days, severe damage to my front door and hall floor, or you would be happy with a stairwell full of clutter, again for at least 9 days causing neighbours to complain. I could go on, but don't have enough space here. Oh and if you do complain, don't expect a reply from the Managing Director (not even an out of office reply) sent 12th of December.
written by philipgreig on 05/12/2018
That's my kitchen complete now , all working perfect thanks to the fitters WHAT A TEAM 5 star team and a 5 star job. JINGLE BELLS GUYS
written by alastairmacphee on 22/11/2018
Thanks to all who carried out the work in our house. Pleasant, hard-working and helpful. I would also like to thank those not involved in the kitchen process who were also extremely professional. If you are thinking about a new kitchen I would certainly recommend contacting this company.
written by Edwardsig497 on 06/07/2018
Brilliant family run local business. Well what can I say....I had the most outstanding service possible from INSTYLE. The whole team were magnificent to deal with from the start of my project to the finish. The boys always arrived on time, they treated me and also my home with the greatest respect. They were polite and nothing was too much trouble for them. They went that extra mile (with a smile) to ensure I was happy with the work they had carried out despite me making several late changes to the plans!! They tidied as they went which gave me minimal disturbance and finished on time as promised. The key things for me was the sound advice they gave, the honesty, the fresh ideas, the enthusiasm, and the way they helped me achieve exactly what I was looking for within my budget. I would thoroughly recommend them 100% Ten out of ten guys, you were superb!!!
written by stmirrensunderland on 28/04/2017
Excellent professional job.From survey(no sales pitch)just good advice,fantastic product and tremendous workmanship.Job done professionally and efficiently start to finish.would highly recommend.
written by MariaMcKean on 28/04/2017
Had my kitchen done a couple of months ago by Instyle. Absolutely exceeded my expectations and I'm over the moon with the work. The boys were extremely hard working and very professional. The whole process was very easy and pleasant from start to finish. The office staff were very polite, friendly and went out their way to help you with any questions or queries. Very pleasantly surprised to learn that they are a small family business employing local people and using local suppliers. Can't thank them enough for everything, will be coming back for my bathroom in a couple of months and I cant wait! If you're thinking about getting your kitchen or bathroom done, absolutely give these guys a call - you wont be disappointed. Thanks Instyle!!
written by Gerrygilmour on 27/04/2017
Thanks to the instyle crew for the new bathroom it turn out better than I thought it would the girl that sold it to me told me it would take 3 days and it was finished in two and a half days thanks all the workers were polite helpful and cleaned up after there selfs I would recommend inssyle every time thanks
written by chukles on 13/09/2016
Oh where do I start didnt get vanity unit I was promised,didnt get walls taken back and new plasterboard as promised,tiled wrong part of wall and tried to charge me another £120 to tile part they should have,didnt get extraction fan connected to ducting until I phoned them up,bad attitude in office workers themselves weren't bad gave me a lowered ceiling as a (goodwill gesture) no way that made up for no vanity unit uncompleted tiling no new plasterboard,thank god I never got my kitchen done by them job went to another company who exceeded all expectations almost forgot didnt fasten cistern to wall either when I phoned them up they said its siliconed on so thats ok (dont think so) spend ur money elsewhere be warned.
Written on: 21/01/2017
Hello, sorry to hear you had a bad experience with Instyle. If you would like to call our showroom I'd be happy to discuss any problems with your Install as you have suggested in this post. Instyle have customer satisfaction reports completed after every install and I've checked back to the dates of your review and there is nothing to suggest any issues with any installs. Again sorry that you have felt the need to write this review but surely you should not have paid your final balance to our company had the installation been this bad?
We have no current final balances outstanding and we complete 15 installs per week. Our customer satisfaction surveys are always good and most of our business comes from recommends. We hope to hear from you soon so that we are able to resolve any issues you have had.
Written on: 23/01/2017
all funds were paid in one sum upfront (INSTLYE PAISLEY) lady on phone argumentitive (poor attitude to say the least) to my wife when told about tiling error on the companys part and the fact walls were not taken back and new plasterboard fitted as well as no vanity unit,a lowered ceiling (fitted as a goodwill gesture) in no way made up for the things mentioned i spoke to somebody myself on phone who assured me also that the cistern of toilet which was secured to wall using sealant not screwed to wall was deemed to be acceptable!,if i had not also phoned about the non existent vent ducting for fan i dare say that would (all moisture right into loft) have been deemed acceptable also,i never got a customer satisfaction survey probably just as well as it would not have been very compimentary.
Written on: 24/01/2017
I'm sorry but you still refuse to contact our showroom to discuss these issues and yet leave comments on this review page using the name Chukles.
Instyle would be more than happy to discuss and put right any issues you have had regarding your Install but as I've said we have not been able to trace you as one of our clients therefore i can only appologise to you through this review page.
Written on: 24/01/2017
Oh dear user name is a nickname I was 100% honest in my review and i hope you do not think this is anything other than that,its a bit late to change anything now I mean its not likely that the tiling would be removed and all new plasterboard fitted and retiled at this stage as salesman promised (that was reason he gave for the higher price of install)attitude on other end of phone when I and my wife phoned on more than one occassion just made us angry (why would I contact your showroom to get excuses again like previously)the actual workmen themselves were ok but they were told not to complete tiling(by in style) without further £140 which was through no fault on our part if wish me to contact you via showroom send contact details if possible as I dont see any point speaking to same lady in showroom.
Written on: 16/03/2017
Definitely won't be going to them if that way instyle go about thing will also let brother know he going to get them to do a kitchen I will spread the word
Written on: 04/12/2018
Just got my kitchen done by this company , and I wish I had read these reviews beforehand , more or less the same problems but the fitters were first class , nothing was a problem with these guys . It was the attitude of the females on the phone I think they should all go on a coarse and learn how to deal with people , and maybe try to phone people back and keep them updated as to what`s happening , but they don`t give a hoot. And low and behold I now have a gas leak so here we go again and still waiting for part for a drawer , told them to put it in the post and I would fit it myself but that to fell on deaf ears . As the headline says avoid this company ( because of their phone staff can`t handle the public )
Written on: 13/12/2019
Key board warriors at their best !!! I have used this company for 2 rooms at my previous address and for 4 rooms at my new home. Nothing but praise for this company.
Fantastic team of folk!!!
Will use again and so have my family and work colleagues
Mr Sampson
Written on: 13/12/2019
This is a review site and is not for making comments about other reviewers opinions as they are all valid,the fact that you had a good experience is good to hear but does not justify your comment calling anyone keyboard warriors,that is not what the site is for it is for people who have used different companies and give this opinions on their work,it’s not for slanging other people and it’s sad that you have stooped to that level,I consider myself lucky that I got another company to upgrade and replace my kitchen as I was originally going to get instyle to do it until they did the bathroom that’s what changed my mind
Written on: 16/03/2017
Definitely won't be going to them if that way instyle go about thing will also let brother know he going to get them to do a kitchen I will spread the word
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Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
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As rated by our community of reviewers
Instyleteam's Response to Ldharris1's Review
Written on: 21/12/2018
We are all human beings, things do happen, unfortunate things. As explained to you mid installation a staff member lost a very close family member due to a sudden ilness. We apologised sincerely at the time.
We are a small family run business not a large national one where staff members are just numbers. They are human beings with emotions.
Again we at Instyle including the grieving family apologise again for the time it took to complete your bathroom.
The installer whom completed your bathroom said you commented you loved your new bathroom so I hope you are happy with the end result we eventually gave you?
Regards
Team Instyle