Hot Tub Assist Reviews - www.hottubassist.co.uk

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★★★☆☆
3.5 / 5
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Latest Reviews

★★★★★

“Hot Tub assist and more ”

Written on: 13/07/2021 by Poole62 (1 review written)

Always on time. Excellent service. Have used for many years and would highly recommend Very knowledgable technicians … Read Full Review

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★☆☆☆☆

“Verbal quote received of £96 per Hr, broken into 1/4...”

Written on: 22/06/2021 by UnhappyChappy10 (1 review written)

By 3 June we realised the following: lights don't work, Clean function do not work, The Jets only functions on 3rd of the 6 Control Panel's settings. We called, spoke to HTA Lady A who answered and confirmed clearly the rate for a "Call Out" is £96 PER HOUR, then following the hour can be broken into quarters (@ £24 / 15mins). I would consult my wife and come back to HTA. At when I called again 7 June to be transferred from Lady A to Lady B to secure the call out. Technician arrived 16 June… Read Full Review

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★★★★★

“New Hot Tub Delivery ”

Written on: 15/04/2019 by CharlieHaynes (2 reviews written)

HTA delivered our new hot tub today, the service was absolutely brilliant! The two guys I dealt with were superb, they arrived actually ahead of time and made short work of lifting the tub over our 8ft high garden wall using the hiab on the truck. They also made short work of the setup filling the tub, fitting the cover and connecting the electric really quickly. We did have a bit of a hiccup with the supply but they quickly identified the problem and had it rectified. They went through all… Read Full Review

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★★☆☆☆

“Hot tub Gold standard revive service”

Written on: 15/12/2018

Hot tub assist have maintained my hot tub for many years, and previously I have been happy with their work. However if my experience is anything to go by I cannot recommend this most expensive service (£299) which I have not had before. The cheaper services are much better value for money. I was told that the technician would take about 4 hours to do the work. The reality was that he was gone in well under 2 hours, having appeared to do no more than for the other cheaper services. I think the… Read Full Review

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★★★★★

“HTA.”

Written on: 24/10/2018 by Yos690 (1 review written)

HTA,were brilliant, they came and done a site survey, keeping us up to speed with a text to let us know how far away they were. Again when delivering the hot tub,a text came through to say they will be with us about 10.o clock. They were very professional, knew their job,and nothing was to much trouble. Hotspring tub installed October 22nd… Read Full Review

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★★★★★

“Delivery and installation of my Hotspring Hot Tub”

Written on: 13/09/2018 by TheRealCaleb (1 review written)

Would highly recommend HTA for Hot Tub delivery. They arrived on the day arranged at the time arranged. Took a couple of hours to get the tub in place and wired up and filled with water. They took the time out to give a thorough explanation of how to maintain the Tub re the chemicals etc. They were very friendly guys who did a great job, well done :-) … Read Full Review

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★★★★★

“excellent service”

Written on: 18/06/2018 by Logan3 (1 review written)

I was contacted on the day as arranged and the two guys I dealt with  arrived at the time they said they would they were very professional and polite. The installation of the hot tub was quick with no fuss and no mess. Everything was explained to me and not rushed in any way nothing was too much trouble for them. I would recommend this team to all my family and friends. The hot tub looks good as well as inviting unfortunately unable to use until tomorrow as it needs to heat up so I wait in… Read Full Review

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★★★★★

“A fantastic service”

Written on: 19/04/2017 by CLP40 (1 review written)

A superb experience with extremely helpful staff. The guys who assisted us were experienced, friendly and so resourceful. They were superb ! I am extremely happy with the service received and would use them again… Read Full Review

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★★★★★

“Gold Service on 17 year old Bengal Tiger Spa”

Written on: 06/04/2017 by David365254 (1 review written)

I have had several services but this was the first Gold Service and the second time HTA had attended. The engineer was friendly, knowledgeable and practical advising that some work needed doing but other work could wait. Overall a very good service. He turned up when they said he would and he has done a great job… Read Full Review

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★★★★☆

“Hot Tub repair”

Written on: 30/03/2017 by johnsweb (1 review written)

Our Hot Tub is 16 years old and we have used HTA about 4 time for a new cover and a broken pipe but this time the heater was blowing the fuse all the time I arranged a date for them to come and they arrived early about 8:30 the young guy that came was very friendly and got on with testing the tub the heater was last changed over 10 years ago so not too surprising it had failed one of the threads on the new heater was very tight and he had some trouble getting the sensor to fit but got there… Read Full Review

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★☆☆☆☆

“Don't use them”

Written on: 26/05/2016 by ShinLondon (1 review written)

They don't turn up. It seems that communication between the people you book with and the people who are supposed to carry out the service doesn't function. I finally left the house at 3pm, having waited all day for a 4 hour 'Gold Star' service that was supposed to start in the morning… Read Full Review

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★☆☆☆☆

“Total Dissatisfaction”

Written on: 27/01/2016

Hopeless!! First visit failed to arrive (after I had taken time off work) 2nd visit unable to repair part but replaced the ozone (which they said had failed) at a cost of over £300. 3rd visit repaired Hartford-Loop another cost for parts they didn't charge for the call out, but still leak continued slow leak became worse. 4th visit finally identified where the link was (after saying he needed to remove the side of the spa, the leak was from the front). Didn't have the part with him.... Fed up… Read Full Review

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★☆☆☆☆

“Not Impressed”

Written on: 18/09/2014 by Jewel447 (1 review written)

I had a new round cedar hot tub delivered. The builders managed to sever the connecting wire between the control panel and the box of tricks that operated the jets etc. I called Hot Tub Assist in to advise, They told me I needed a new control panel and a new box of tricks, I agreed to pay around £500 for this. I later discovered that this connecting cable can be repaired, or replaced for around £60 When I pointed this out they told me that this was a "sealed unit" and they could only… Read Full Review

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