written by Sam2024 on 31/01/2024
It was a lovely experience shopping at bathroom city today the staff was very helpful and I managed to get what I needed for my new bathroom. Thank you
written by Sheriffr on 13/01/2024
I bought a bath, shower and vanity sink unit just before Xmas, spending over £1300. As part the sale I paid an additional £65 for the bath end panel. After I had my bathroom work completed, I was told by the plumber I did not need the end panel as my bathroom fitted in perfectly. The next day I went to return the end panel and was told they couldn’t give me a refund as the price they charged me on the receipt wasn’t right and it should have been less. I challenged this and they said the salesman will need to clarify if and how much I would get. I waited the next day and then went back to the office and was told he had left for the day so I had to wait again. The salesman speaking to me was rude and his behaviour was borderline aggressive! Having spent over £1300 it shocked me on how they deal with customers once the sale has been completed. This place was recommended to me by a friend and when I stated I won’t be recommending this place, the response was we have lots of customers so we don’t care! The attitude was shocking! I would not recommend this shop to anyone.
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