business banking security inefficiency,

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Brayden254's review of Santander

★★☆☆☆

“business banking security inefficiency, ”

Written on: 11/01/2019 by Brayden254 (1 review written)

Yes, I understand that banks need to be vigilant about security. But when a bank is so poor at communicating within a department that business payments are indefinitely stalled and online access to business banking is indefinitely denied, until the customer calls up again and AGAIN and AGAIN to check what the hell is going on with access their own business bank account... to be greeted with 'the bank is always right' arrogant attitude from customer service, then it's time to take each and every customer service advisors' name and team number at the point of each and every request and provision of information. This is my resolution to myself, as a result of prolonged frustration and in the hope of limiting the time it takes to conclude any basic security protocol in the future. And of course address the arrogance of customer services when rushing through my information like they know what they are doing, only to find out that they didn't actually pass on the required information I gave them to whoever they needed to.

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