Defies description: should be closed down immediately

My experience of this bank should’ve done. All the signs were there. I ignored him leaving that this Newbank who were bound to have some teething problems would shine through and be just like a regular bank if not better. This bank has mishandled my business account on recognition. My direct debit‘s were all not paid on one month and they said this was an oversight! The business manager then said to me I’m glad you brought this to my attention in case it affected some of our bigger businesses! They have lost things the competency levels are shocking their school leaving staff seem like they’re from their Vicky pollard school and customer service and the bank manager at 24 years old should be an indication as to the credibility of this bank. My account is now closed and even trying to get my phones out it’s take me 10 days and I still can’t access them. Although I really do wish them well my experience has been very poor Level of consistency poor staff selection and training and an inability to access managers or staff they truly are accountable or give a damn. My experience has been exclusively at Tottenham Court road but I’m understanding is from the website that Metrobank for below standards where ever they open. It was too good to be true I’ll be far more cautious next time