They do not listen to customers or even their own staff

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Bank of Scotland
★☆☆☆☆
1.3
From 68 reviews
7.0% of users recommend this

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dennis.mccallum.1253's review of Bank of Scotland

“They do not listen to customers or even their own staff ”

★☆☆☆☆

written by dennis.mccallum.1253 on 24/01/2017

I have repeatedly asked if I could have a plain replacement debit card without the picture of the standing stones on it which makes the card number difficult to read. I have asked at the branch, they know of the problem as it is a common complaint, but can do nothing and management will not listen . I wrote to the CEO in London and got passed to a lady in customer services who had never seen the card - and abruptly got fobbed off.
So now I have moved banks.

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