Absolute disaster after upgrade, can't access online
“Absolute disaster after upgrade, can't access online”
★☆☆☆☆
written by Viviana131 on 30/11/2016
Been with TB 9 yrs now and no access to online account since 17nov! Taking over 1 hr to contact support team, even their complaints team is now unaccessible after I logged formal complaint. Next step is FSA. Was prev great with them, bills in one account, spare money in card acct; now all to pot.
Am going to change account as soon as I get back from holiday. Thank heavens I don't use their travel card because I would definitely be screwed.
-
Ease of use
-
Customer Service
Was this review helpful?
0
0
Top 5 Bank Accounts
To calculate the top 5's we take the following factors into account:
• All the star ratings the company/product has received,
• The number of reviews
• How recent the reviews are
As rated by our community of reviewers
-
1
Access Equity Release - accessequityrelease.com
6 reviews read latest review
2
Lloyds Bank - www.lloydsbank.com
32 reviews read latest review
3
Barclays Premier Account www.barclays.co.uk
24 reviews read latest review
4
Latest items in Bank Accounts
-
Access Equity Release - accessequityrelease.com
Date added: 1st June 2023
-
Tide Account - www.tide.co
Date added: 10th May 2020
-
TSB - www.tsb.co.uk
Date added: 28th July 2016
-
Lloyds Bank - www.lloydsbank.com
Date added: 28th July 2016
-
Barclays Personal Reserve Account
Date added: 20th December 2013
Latest items in Bank Accounts
See Also...
-
John Pilger Hidden Agendas
1 reviews
- You are here:
- Review Centre
- Bank Accounts
- thinkmoney Managed Current Account www.thinkmoney.co.uk
- Viviana131's review
Thinkmoney's Comment
Written on: 12/01/2017
I’m sorry that this has been your recent experience. On the 18th November, we made a significant upgrade to our IT systems. This change, which had been many months in the planning, allows us to offer a number of improved services, such as real time Faster Payments, paying in cheques and cash at the Post Office, and the ability for customers to transfer money to their cards using Online Account Management and via the App. Many customers are already taking advantage of these new facilities. Despite our best efforts, for a few days following the upgrade, we experienced intermittent downtime for both Online Account Management and the App. Over the period we offered extended opening hours in our call centre, added additional call centre staff, and introduced a temporary free phone number so that we could serve as many customers as possible.
We are pleased to say that our service is now getting back to where we want it to be – our call centre is once again able to answer calls extremely quickly and our Online and App are functioning well. We’ve had good feedback from customers about the improvements to our service – specifically real time Faster Payments and the new online “transfer to card” facility.
Regards