Worst account ever & the most costly run by muppets

Card One Banking - www.cardonebanking.com
★★☆☆☆
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Lukeyboyes's review of Card One Banking - www.cardonebanking.com

“Worst account ever and the most costly run by muppets”

★☆☆☆☆

written by Lukeyboyes on 23/11/2016

One of the most unhelpful organisations I have ever had the misfortune to use. Very quick to misquote non existing terms and conditions at you to justify their ineptitude and when they are caught out they simply refuse to talk to you. There is a word to describe them but I'm not allowed to use it here.

The best advice I can give to anyone even remotely thinking of going to them for what they laughingly call service is DONT. I guarantee that if you do you will regret it and at some point they will rip you off!

I am currently waiting for the Financial Obudsman to sort out my complaint with them. That should tell you all you need to know.

A bigger bunch of you know what's, I have never come across.

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Cardonebanking's Response to Lukeyboyes's Review

Written on: 24/11/2016

I'm extremely sorry you feel this way, without the knowing the details of your complaint I can't comment directly but I hope your complaint is being dealt with efficiently.

If there is anything else we can do to help in any way, please do not hesitate to contact us.

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Lukeyboyes's reply to Cardonebanking's Comment

Written on: 24/11/2016

No it's not they refuse to allow me to complain over the phone , even the ombudsman is having a hard time , I opened my account a year ago , now I have to prove my residency they blocked my account and refused me to get to my invalidity benifit quoting temprms and condition even this I got your t&c no where does its state you can susspent accounts and withhold fund over address discrepancy , all I have been met with is dont care won't care and not interested even when I pointed out I need my money fir food and heating bill as I have Lund disease I got told by CARD ONE BANKING. That's not their problem and then quote t&c 1.5 , which states nothing about suspending g account due to a small address discrepancy,

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Lukeyboyes's reply to Cardonebanking's Comment

Written on: 24/11/2016

I really don't believe you actually care , all the responses to the very unhappy customers just seems to be lip service to make it look like cardonebanking care , but when you contact card one banking the staff and customer service complaints manager really couldn't give damm just keeps quoting t&c ,

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Lordgresham's reply to Cardonebanking's Comment

Written on: 12/01/2017

I have had a taste of my complaint being dealt with efficiently by Cardonebanking, and my advice to Lukeyboyes is have no more to do with this badly-run organisation.

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