Very poor quality generally but 2 rolls, in particular, were extremely ragged and full of holes that look to have been eaten away by insects. The rolls had perhaps 50-60 grub in, they were crawling. Laid the rest of the turf within 24 hours of delivery and then emailed about the 2 dodgy rolls. Not a great response so called customer services. Disgusting attitude. Said I must have not measured up properly and hadn't ordered enough. The rolls looked usuable to them and that I should have checked them on delivery. Like I was supposed to unroll all the rolls whilst the delivery driver was still there. Very bad attitude on the phone and made me feel like I was thr one to blame. DO NOT USE THIS COMPANY.

I’m 25 years laying turf this is the worst I have ever seen! What a total joke! Dead and rotting ! And the customer service is beyond a joke ! Especially the receptionist and the turf cutter she also highly abusive and not very bright . Court cases pending

This company doesn't reply to emails I was meant to get an email to confirm delivery. Nothing has come up at all

I find it quite ironic that on the day I receive a response to my complaint to Online Turf I also receive an email asking me to review them. Be warned, there are a number of good reviews don't get me wrong but my experience was certainly not as joyful as others. Having ordered turf to come on a set day and having lined up people to lay the turf the following day we thought we had planned well. The first issue was the turf did not arrive on the day planned and we had no communication from Online Turf to inform us of the delay. The following day we were constantly promised various times of when it would arrive so our labour continued to sit around waiting . At 4pm the day after the turf was meant to arrive and with now sign of it coming we had to send the labour home at a cost of £200 to us. When contacting Online Turf they kindly focused on informing us when our refund would arrive and promptly dismissed and responsibility for the delays. As you can imagine they also weren't willing to contribute to the financial loss their delays cost us. Whats the point of offering a set day delivery service if it doesn't arrive. Ironically the couriers tried to deliver it 5 days later calling us when they were a few minutes away. Obviously Online Turf hadn't informed them of our cancelled order. A complete waste of time and given my poor customer experience I wouldn't recommend them to my worse enemy. Complete time wasters.

To start, onlineturf is not able to count after 23. I ordered 23 rolls and only 22 have been delivered. Not only was the company bad at counting but also their customer support is incredibelly anti-customer related. As they could count in the our garden that only 22 roll has been used... To continue the quality of every rolls his poor, some part are already dead and will have to be re-planted. One overall comment : DON T ORDER WITH THIS COMPANY -

We ordered turf from this company and paid extra to have it delivered within a specified time slot. It arrived on time but the delivery driver was rude and abrupt and ended up leaving the turf on the pavement outside our home. Although we have a gravel drive, we have previously received orders on pallets without any problems from different companies. I accept the fact that the driver did not want to go the extra mile to back his lorry on a drive that can accommodate bigger vehicles than his but I am appalled at his attitude. I left a negative review on the company website which of course was never made live. Funnily enough two positive reviews posted the same day were...All in all, I am appalled.

I would definitely recommend online turf, deep green and growing well after just one week, delivered when promised, I would use them again.

WORST ONLINE EXPERIENCE EVER. Ordered STADIUM turf as wanted better than their BUDGET version. What came was not from online turf, but from a local supplier, it wasnt labelled 'stadium turf', it apperead to be a pallet of anyoldturf from whoever was cheapest and nearest. The "turf" was nothing but a pallet of dried up mud. I had hired a gardener with 10years experience to lay the turf and as soon as he opened the bag on the pallet clumps of what should have been turf the size of your hand dropped out, with sprouts of grass front and back. It was a broken up mess of dried mud loosely folded to look like turf. My gardener thinks it had been sitting on the pallet a while because grass was growing on the underside of the turf. I contacted online turf IMMEDIATELY who said to "unroll what you can and we will replace any bits that are really bad". I explained it was all really bad and would not even unroll. We took several rolls out which broke into about 5 separate pieces each and laid them down for the photo, and took a picture of the crumbling pallet of mud to send in. Their response was to say that we had mishandled it and thrown it down to get a refund. Let me tell you my gardener has turfed lawns 10x the size of mine, and spent longer trying to look for rolls to salvage and take pictures and call up the company than it would take to unroll. To accuse my family of deliberately making it look bad, even though the company probably hasn't been within 50miles of the turf because it was from a separate company altogether is absurd. If real turf had been sent we would have a nice garden by now. What I have is a pallet of useless turf in my garden and a topsoil covered garden. I will be applying to small claims court for a refund plus time wasting. I give a WARNING to anyone considering this company to avoid them like the plague.

Absolutely Awful. Don't ever buy from this company. I ordered a 8am - 1pm delivery for turf, and no one turned up. I called the number and each time it was answered and then before speaking but the phone down. This happened 4 times before someone actually spoke to me. They promised me the delivery would be made between 2pm - 3pm the same day, and still it didn't arrive. Absolutely awful service

Arrived a day late... not a good start!. On inspection I realise I'm 7m2 of turf and a rake missing. Call the office on the Monday I get a guy with zero customer care training, telling me I need to prove the fact I'm missing these things, how can you prove this? So ive been robbed for a £19 rake and 7m2 of turf and NO help offered. All of this and the state of the turf was dreadful, I should have listened to some of the reviews .. some turf was as thin as 10mm and others was a thick as 2 inches (no exaggeration) so my beautifully raked top soil was spoilt by uneven,expensive (meaning the lose of my goods) turf which is run by the local yobs on top of this less than 50% of the turf I received couldn't even be considered and a full roll of turf. Really disappointed.

Product quality is very good. Stadium Turf in excellent condition and well packed on the pallet (I ordered 28 in total). Quite thin turfs, but this made it easy for cutting / edging. Would give 5 stars for the product, but 4 star overall as the delivery company said they'd be with me 1-2.30pm, and ended up arriving at 6pm....

When turf was delivered it was very dry and thin and husband wasn't very happy with quality considering we had purchased the top grade of turf on offer. Laid it anyway and watered it and it started to grow and so did the weeds. These are small leaved plants with small purple flower heads and runners, I am told they are probably slender speedwell and are very invasive and difficult to remove. Discussed the problem with the company and after a couple if days they told me that these are coming through from the soil the turf was laid on....this is rubbish as only rooted as deep as turf layer and the soil was left bare for over a week before the turf was laid and no weeds appeared and these grow a LOT quicker than that. They have suggested we just keep moving the lawn! Would certainly discourage anyone from purchasing turf from this company and would be interested to know if anyone else has had this problem recently.

30 years of landscaping worst company ever! Turf all yellow, told it will come back!?

Recommended for all. Its really a nice online turf service in uk

I should have read these reviews before ordering. Absolutey dreadful company that should be investigated by Rogue Traders - please use another company to save yourself stress, anxiety and depression.

Where do I begin .... This company is truly awful. The quality of the turf is poor, when it arrived we contacted them immediately to complain. It was badly cut, crumbling, falling apart and very yellow. Parts of the turf was very thin. It was simply not fit for purpose. We were advised that they would collect it and deliver fresh turf within two days. We received an email 2 days later to say that they would not be sending fresh turf or refunding our money. They currently have both the goods and our money. The MD advised that if we wanted either the product or our money back we would need to 'take third party action'' Disgusting behaviour by a company, clearly he believes that we will not take his advice. The process is long, time consuming and stressful but we will not be intimidated, we work hard for our money, take pride in our home and we are decent, honest people. I am writing this to help others ... Please, please do not buy from this company unless you can afford to lose the money if you are unhappy with the quality. Infoatonline-turf-sucks.co.uk There are plenty of good companies out there so don't be tempted by this shoddy outfit!

I very rarely leave bad reviews (only positive ones) but I have never dealt with a company like this before. I placed my very first order of garden turf with www.onlineturf.co.uk as aposed to using my local B&Q. I have been pleased with B&Q's turf in the past but wanted to see what the difference in quality was like. I also wanted 10 rolls so wanted to use a reputable company like onlineturf.co.uk who could deliver quickly. The pre-sales online journey was great, the pre-delivery information and communication was good too. It all started to go wrong once I had received my delivery that was 75% unusable. The turf had dried out, 4 rolls were completely unusable and the remainder I had to piece together like a jigsaw. I contacted online turf straight away and spoke to Lewis. He didn't seem shocked that I had received such a poor delivery but asked me to lay what i could and then call back after the bank holiday confirming how many rolls I needed. The delivery chap also mentioned (in his words) "looks awful, it must be too early to lay turf". When I contacted Lewis again on the Tuesday via Live Chat my chat session was quickly aborted so gathered someone was intentionally avoiding my Chat. I then tried the commercial chat option, "and what a surprise" I got straight through and the guy transfered me to Lewis. Lewis did not apologise when I confirmed that 4 out of the 10 rolls were completely unusable and the rest were of a poor quality. I had to ask for an apology! I asked for another 4 replacement rolls to be sent but they couldn't do this because of the cost implications (ignoring the fact that I could not finish my project during the bank holiday and wanted to match the turf tone exactly). I was asked to just accept a refund for 4 rolls which has yet to materialise. I would strongly urge anyone with a smaller order not to use www.onlineturf.co.uk as they do not care about their non commercial customers. The turf quality was not a patch on your usual DIY offering and the after sales was shocking. Very disappointed customer!