Online Turf Reviews - www.onlineturf.co.uk

★★☆☆☆
1.7 / 5
22% of users recommend this
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Online Turf - www.onlineturf.co.uk
Online Turf - www.onlineturf.co.uk

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Latest Reviews

★☆☆☆☆

“This company doesn't reply to emails I was meant to...”

Written on: 11/08/2021 by Fredericki209 (1 review written)

This company doesn't reply to emails I was meant to get an email to confirm delivery. Nothing has come up at all… Read Full Review

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★☆☆☆☆

“Complete waste of time”

Written on: 14/05/2021 by Kelleyqc77 (1 review written)

I find it quite ironic that on the day I receive a response to my complaint to Online Turf I also receive an email asking me to review them. Be warned, there are a number of good reviews don't get me wrong but my experience was certainly not as joyful as others. Having ordered turf to come on a set day and having lined up people to lay the turf the following day we thought we had planned well. The first issue was the turf did not arrive on the day planned and we had no communication from Online… Read Full Review

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★☆☆☆☆

“Bad delivery and bad quality ”

Written on: 29/04/2019 by Olivier01034A (1 review written)

To start, onlineturf is not able to count after 23. I ordered 23 rolls and only 22 have been delivered. Not only was the company bad at counting but also their customer support is incredibelly anti-customer related. As they could count in the our garden that only 22 roll has been used... To continue the quality of every rolls his poor, some part are already dead and will have to be re-planted. One overall comment : DON T ORDER WITH THIS COMPANY - … Read Full Review

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★☆☆☆☆

“Only positive reviews posted on company's website”

Written on: 03/06/2018

We ordered turf from this company and paid extra to have it delivered within a specified time slot. It arrived on time but the delivery driver was rude and abrupt and ended up leaving the turf on the pavement outside our home. Although we have a gravel drive, we have previously received orders on pallets without any problems from different companies. I accept the fact that the driver did not want to go the extra mile to back his lorry on a drive that can accommodate bigger vehicles than his but… Read Full Review

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Jameseplant's Comment

Written on: 09/02/2019

Same here, I left a negative review on their company website and it wasn’t posted. The turf was delivered to me full of crane fly larvae, no apology just an explanation that they can’t treat the lawn with any chemicals anymore to control them. Do not use this company!!!!

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★★★★★

“Excellent Company”

Written on: 10/08/2017 by Ayanna465 (1 review written)

I would definitely recommend online turf, deep green and growing well after just one week, delivered when promised, I would use them again… Read Full Review

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★☆☆☆☆

“Avoid these rip off merchants”

Written on: 22/05/2017 by uuCoffey187 (1 review written)

WORST ONLINE EXPERIENCE EVER. Ordered STADIUM turf as wanted better than their BUDGET version. What came was not from online turf, but from a local supplier, it wasnt labelled 'stadium turf', it apperead to be a pallet of anyoldturf from whoever was cheapest and nearest. The "turf" was nothing but a pallet of dried up mud. I had hired a gardener with 10years experience to lay the turf and as soon as he opened the bag on the pallet clumps of what should have been turf the size of your hand… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 11/04/2017

Absolutely Awful. Don't ever buy from this company. I ordered a 8am - 1pm delivery for turf, and no one turned up. I called the number and each time it was answered and then before speaking but the phone down. This happened 4 times before someone actually spoke to me. They promised me the delivery would be made between 2pm - 3pm the same day, and still it didn't arrive. Absolutely awful service… Read Full Review

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★☆☆☆☆

“Arrived a day late... not a good start!. On inspection...”

Written on: 01/04/2017 by Jaysonpick (1 review written)

Arrived a day late... not a good start!. On inspection I realise I'm 7m2 of turf and a rake missing. Call the office on the Monday I get a guy with zero customer care training, telling me I need to prove the fact I'm missing these things, how can you prove this? So ive been robbed for a £19 rake and 7m2 of turf and NO help offered. All of this and the state of the turf was dreadful, I should have listened to some of the reviews .. some turf was as thin as 10mm and others was a thick as 2… Read Full Review

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★★★★☆

“Almost 5 stars...”

Written on: 21/03/2017 by JJ501 (1 review written)

Product quality is very good. Stadium Turf in excellent condition and well packed on the pallet (I ordered 28 in total). Quite thin turfs, but this made it easy for cutting / edging. Would give 5 stars for the product, but 4 star overall as the delivery company said they'd be with me 1-2.30pm, and ended up arriving at 6pm… Read Full Review

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★☆☆☆☆

“Weeds in turf”

Written on: 15/06/2016 by Smyliek (1 review written)

When turf was delivered it was very dry and thin and husband wasn't very happy with quality considering we had purchased the top grade of turf on offer. Laid it anyway and watered it and it started to grow and so did the weeds. These are small leaved plants with small purple flower heads and runners, I am told they are probably slender speedwell and are very invasive and difficult to remove. Discussed the problem with the company and after a couple if days they told me that these are coming… Read Full Review

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★☆☆☆☆

“Yellow turf”

Written on: 17/12/2015 by Regal1111 (2 reviews written)

30 years of landscaping worst company ever! Turf all yellow, told it will come back!?… Read Full Review

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★☆☆☆☆

“Serious Injury from glass in the turf ! No response ”

Written on: 17/09/2015 by mercedes212 (1 review written)

The turf arrived on time, during handling when fitting the turf I felt a sharp pain to the end of my finger. When i lifted to see, It was pouring with blood on my dirty hands. I rushed inside to clean the wound for an hour before my partner could dress it. It was a ver deep cut from a very large pice of very sharp broken glass. We also found plenty more pieces whilst my friends help to finish the lawn as I watched holding my little pinky in pain for some hows. I had to attend the doctors… Read Full Review

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★★☆☆☆

“nice looking”

Written on: 01/09/2015 by AylinBlevins (1 review written)

Recommended for all. Its really a nice online turf service in uk… Read Full Review

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★★★★★

“Good experience”

Written on: 15/04/2015 by peeb (1 review written)

Unlike some of the reviews I have seen, my experience was very good. My turf arrived in less than 24 hours. It was well packed and I received a free bag of lawn fertiliser. The turf was fresh and green and well cut. Given that turf is not like carpet, I expected some odd defects. They were very minor...one slightly damaged roll and one slightly rough edged, but having laid lawn before I expected more than that and had factored in some patching rolls. I was therefore able to use everything with… Read Full Review

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★☆☆☆☆

“Buyer beware”

Written on: 13/11/2014 by Joycedv459 (1 review written)

I should have read these reviews before ordering. Absolutey dreadful company that should be investigated by Rogue Traders - please use another company to save yourself stress, anxiety and depression… Read Full Review

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★☆☆☆☆

“Online Turf AWFUL PRODUCT even WORSE CUSTOMER SERVICE. ”

Written on: 10/07/2014 by Happytopayforagoodservice (1 review written)

Where do I begin .... This company is truly awful. The quality of the turf is poor, when it arrived we contacted them immediately to complain. It was badly cut, crumbling, falling apart and very yellow. Parts of the turf was very thin. It was simply not fit for purpose. We were advised that they would collect it and deliver fresh turf within two days. We received an email 2 days later to say that they would not be sending fresh turf or refunding our money. They currently have both the goods… Read Full Review

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★☆☆☆☆

“Appalling!! DO NOT USE!!!!”

Written on: 03/07/2014 by k11ygo (1 review written)

I ordered 85sq metres, costing approx £250 from this company. The grass I received was a disgrace! It was worse than the grass I had taken up. I refused to take delivery of the grass. I have called countless times, the promises of a call back, which I have never received, I havr been told to send emails stating my complaint with pictures backing it up, which I have done, only 4 time now. have I had a reply NO!! Called online turf this morning to bee told I was not getting a refund. Somebody… Read Full Review

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Happytopayforagoodservice's Response to k11ygo's Review

Written on: 04/07/2014

How do I contact you?

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K11Ygo's reply to Happytopayforagoodservice's Comment

Written on: 04/07/2014

hi. I have just seen your problems with this company. my partner and I plan on taking this as far as we need to to get our money back. if you drop me a email I will give you my phone number via email.

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Happytopayforagoodservice's reply to K11Ygo's Comment

Written on: 10/07/2014

We are in the process of pursuing this matter through the right channels. We have purchased the following email and domain name ... We propose to help others!

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Happytopayforagoodservice's reply to K11Ygo's Comment

Written on: 10/07/2014

See above for details

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★☆☆☆☆

“Shocking turf quality, delivery and post sales service”

Written on: 25/04/2014 by houghtonbirds (1 review written)

I very rarely leave bad reviews (only positive ones) but I have never dealt with a company like this before. I placed my very first order of garden turf with www.onlineturf.co.uk as aposed to using my local B&Q. I have been pleased with B&Q's turf in the past but wanted to see what the difference in quality was like. I also wanted 10 rolls so wanted to use a reputable company like onlineturf.co.uk who could deliver quickly. The pre-sales online journey was great, the pre-delivery… Read Full Review

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Happytopayforagoodservice's Response to houghtonbirds's Review

Written on: 23/06/2014

If only I had read this review before placing my order! I have experienced exactly the same problems apart from that fact the whole delivery was not fit for purpose. The customer service was diabolical. The managing director was nothing short of rude, offensive and arrogant. Please, please take heed! Having worked hard to save up the money to turf my lovely garden I have had nothing but stress and grief from the moment I handed my money to Online Turf ... I will fight to the bitter end to recover what is mine. I wouldn't wish it on anyone. To say I am disappointed would be an understatement.

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Houghtonbirds's reply to Happytopayforagoodservice's Comment

Written on: 23/06/2014

Hello, I did receive a refund for 4 rolls but not for the remaining 6 rolls are were also not fit for purpose.

The finished result (10 weeks later) is a very uneven and patchy lawn.

I have a grass feed guy that feeds our lawn every 10 weeks and he could not believe the quality too.

I personally would leave a review on here as they seem to be happy to take your money quickly and miss sell their product (or service).

I could have taken it a lot further but I just do not have the time to pursue it properly. It is a shame that businesses like this are allowed to trade.

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Happytopayforagoodservice's reply to Houghtonbirds's Comment

Written on: 23/06/2014

Thank you for the response ... I am proposing to take this a lot further ... It is a very large sum of money so I have no choice! The turf when it arrived was either very yellow or dead! They collected the three pallets and currently have both the product and the money. It has been a complete nightmare. I, like you, am genuinely shocked that the response was ...' Take third party action then' I tried to resolve it with them, I have never dealt with a company that feels that it is acceptable to keep the customer's money and the faulty product. I am sure this must be illegal! I have not written a review on the internet before but this has caused such stress and anxiety that I genuinely want to help others and prevent them from dealing with this unprofessional company that shows such scant regard for their customers. Your response has spurned me on, thank you for the support.

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