Condescending, patchy aftercare spoils a reasonable product

I had easigrass installed in 2016. The product (Chelsea) is great. Soft, nice to walk on, looks almost real. But the aftercare is terrible. They email you about post-installation maintenance (at £180 inc VAT a time, after the installation for a small area was well over £2000) and then ignore your reply. I’ve had problems with mine - great big weeds coming out of it for years now, despite one maintenance visit already, despite the care I take of the grass - and despite my calm feedback and questions they’ve been patronising in the extreme. The senior chaps just can’t be bothered and act as if any problems are in your mind. Quite rude. I won’t use them in the future. Good product, poor follow-through. It’s all about ‘easy’ sales for them.