Custome/security

In common with many others the main problem is the time it takes to get on or off your flight and out of the airport. The security/customs process is simply woeful nine times out of ten. Whatever technology has been brought in for digital passports simply doesn't work for a lot of people and there is usually severe understaffing with regard to the security lanes. As a consequence it's not uncommon to take 45 minutes or more queuing to get through.

The staff seem to have become inured to working for a poor organisation and really don't appear to care. I suppose it's difficult when a lot of passengers are telling you day after day how crappy the experience of flying from Manchester is.

In summary I now try to avoid Manchester if possible. Liverpool is further away for me, but it is by far a better airport and the whole experience is less stressful. I've got to the point where I'm actually expecting a bad experience at Manchester because that's the norm.