Do Nor Use!

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  • Punctuality

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Jelly4321's review of Suntransfers.com www.suntransfers.com

★☆☆☆☆

“Do Nor Use! ”

Written on: 13/04/2019 by Jelly4321 (1 review written)

Recently booked this service for transportation to Hotel in Malta.
Have used the service previously in Spain and it was ok..Our flight was delayed by approx 40mins & on arrival had to wait over one hour with two young children. (was close on midnight) The company claim to ‘track’ flight arrivals and delays should not be a major issue. Numerous phone calls had to be made to the SunTransfer helpline to get information about the whereabouts of the taxi , false promises made by SunTransfer representatives about taxi arrival time ( he’s only 5 min away) & no apology from driver when he eventually arrived. All other passengers on our flight. awaiting other ( dare I say more reliable) transfer services were picked up promptly by their taxis, only SunTransfer clients remained in the airport! Eventually SunTransfer drivers arrived and mass confusion ensued as to who was allocated to which vehicles.The vehicle to which we were eventually assigned reeked of cigarettes and the toddler seat was very unsecured. We had to hold it in place for the journey.
We cancelled our return transfer and had an immediate email confirming the same from SunTransfers but SunTransfers did not refund our money and Suntransfers have yet to address our concerns hence the necessity of this review. Do not use this service, unreliable, unhelpful and dishonest

  • Punctuality

  • Easy to find

  • Comfort of journey

  • Customer Service

  • Value For Money

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