Be aware of charges for waiting time

★★★☆☆
3.2 / 5
56% of users recommend this
  • Punctuality

  • Easy to find

  • Comfort of journey

  • Customer Service

  • Value For Money

Guest's review of Onward Travel Solutions Ltd www.airporttaxis-uk.co.uk

★★★★☆

“Be aware of charges for waiting time”

Written on: 13/05/2019

The driver was punctual and courteous, and the ride itself was fine. It was easy to make contact with the driver at the airport. The only thing that surprised me was the extra charge for waiting time over an hour. It was £5 for each 15 minutes (or portion thereof, rounded up), starting from when the plane touched down, not from when it reached the gate (a difference of about 20 minutes in my case). A long queue at Passport Control put me another 30 minutes behind. I thought an hour would be plenty, but ended up paying an additional £15 over my prepaid fare. Just something to be aware of in advance.

  • Heathrow

    Airport

  • Punctuality

  • Easy to find

  • Car

    Type of vehicle

  • Comfort of journey

  • Customer Service

  • Value For Money

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