Stressful experience

★★★★☆
3.7 / 5
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  • Punctuality

  • Easy to find

  • Comfort of journey

  • Customer Service

  • Value For Money

judyfred's review of Hoppa.com - www.hoppa.com

★★★☆☆

“Stressful experience”

Written on: 16/04/2019 by judyfred (1 review written)

We had booked a return trip from Los Gigantes to Reina Sofia, Tenerife on the 12th April (Booking reference F1355362). We were not given clear instructions as to where to wait for the pickup and so stood where our original driver from the airport told us to. We had fortunately given our surname to a couple of Dutch ladies who got on the coach - they checked with the driver to see if we should be collected too and were told no, we shouldn't. The coach drove off. 15 minutes later the coach reappeared and the Dutch ladies called across the road to us to say that we should be on the coach. They had checked the driver's list of passenger and seen our name even though he said we were not to be collected by him. The driver was grumpy and quite obviously was saying that it was all our fault. The driver had a row with the office staff en route to the airport. When we eventually arrived he remained in his seat and left the passengers to get their own luggage out of the coach! He was surly and unpleasant.

  • Reina Sofia

    Airport

  • Punctuality

  • Easy to find

  • Coach

    Type of vehicle

  • Comfort of journey

  • Customer Service

  • Value For Money

A2B_Team's Response to judyfred's Review

Written on: 14/05/2019

Dear Customer,

Please accept our apologies for the inconveniences caused. We appreciate your feedback as this will be addressed with the Destinations Manager to improve in our services accordingly.

Thank you,
hoppa Team

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A2B_Team's Response to judyfred's Review

Written on: 14/05/2019

hi a hi

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