Didn't get what I paid for & awful customer service!

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gfFloyd95's review of Hoppa.com - www.hoppa.com

★☆☆☆☆

“Didn't get what I paid for and awful customer service!”

Written on: 10/02/2019 by gfFloyd95 (1 review written)

Returned from Gran Canaria. Booked return speedy shuttle with Hoppa from the airport to Puerto de Mogan. Journey from the airport was 10 stops and not the 4 I had booked. It took just under 2 hours. I raised a complaint and they gave come back with totally false information. What I have been given indicates there were only 13 passengers on the coach and that it stopped 4 times before my drop off. This is totally untrue!
The return journey was scheduled for 06.50 and we had to be re ady 15 minutes before to get to the airport what should be less than an hour away for an 11.30am flight! Caught the local bus at 8.15 and arrived at the airport about 9.30. Won't be using Hoppa again!

  • Gran Canaria

    Airport

  • Coach

    Type of vehicle

A2B_Team's Comment

Written on: 12/02/2019

Dear Customer,

Thank you for providing us your feedback and apologies for any troubles caused. Please could you provide us your booking reference number here or contact us and our Agents will attend to the matter.

Thank you,
hoppa Team

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Disgruntled2019's Comment

Written on: 15/02/2019

Hi my booking reference is D1285192. I have already raised a complaint. The ticket ID for that is 1180831.

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