Terrible service & rude drivers!would NOT recommend!

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Great Britain Cars - www.greatbritaincars.co.uk
★★☆☆☆
2.0
From 8 reviews
25.0% of users recommend this
  • Punctuality

  • Customer Service

  • Value For Money

  • Easy to find

  • Comfort of journey

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Tabitha73's review of Great Britain Cars - www.greatbritaincars.co.uk

“Terrible service and rude drivers!would NOT recommend!”

★☆☆☆☆

written by Tabitha73 on 28/11/2017

I would give 0 out of 5 if i could. I booked this company to surprise my husband after returning from a lovely weekend away- i thought it would add a special personalised touch to the holiday and would be worth paying more for. I was told they park the car (hence the additional charges) and hold a sign up with your name on- I asked them to write my husbands name and this was all confirmed via email. They DO NOT provide a meet and greet- in fact after calling and chasing the driver on arriving to the airport (we arrived before he did so there was no real surprise for my husband) - he waved his hand to follow him from far away?! He had not parked up but left on the single yellow car- no sign no greeting no offer to help with luggage no introduction. On asking him to slow down and what was the rush he was rude and abrupt and shouted saying he does not provide a meet and greet and threatened to kick us out of the taxi! we merely clarified we had paid for a meet and greet service to which he replied 'you want me to wipe your shoes too'! he was beyond rude- we were tired and just wanted to get home! When highlighting this to the company they offered a mere £17 discount!!!! It was THE WORST service- the managers themselves are rude- if only I could share their emails 'what more do you want' as they had supposedly suspended the driver- that is no benefit to me when i went through what I did! I requested a refund as this journey really ruined the end of our trip and was unacceptable- the company were not willing to refund a single penny over this despite the horrific experience. I should have read reviews prior booking them- they happily take your money and you get ZERO customer service! Definitely NOT a professional or trusted company! The cheek of it all to ask me to write a review after I had no choice but to accept the £17 refund (or they threatened to only give £7 back) WHAT A JOKE!

  • Punctuality

  • Easy to find

  • Car

    Type of vehicle

  • Comfort of journey

  • Customer Service

  • Value For Money

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