Get Transfer Reviews - www.gettransfer.com

★★☆☆☆
2.2 / 5
30% of users recommend this
  • Punctuality

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  • Comfort of journey

  • Customer Service

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Look elsewhere for transfer services”

Written on: 26/02/2021 by Dexxter2 (1 review written)

Do not use. I booked a transfer with them from Lyon Airport to Lyon Downtown (and return). The driver never showed up at the airport (10 PM, and it was snowing), I called customer service, and I was told, as they also couldn't contact the driver, that I was on my own (actually, I had to call them a second time to find out). I asked for a reimbursement for the extra cost I had to pay, they are answering they still have to contact the driver (after 10 days!) to find out what happened. Then they… Read Full Review

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★★☆☆☆

“Erroneous pricing and holding on to customer's funds”

Written on: 23/12/2020 by VictoriaaMMM (1 review written)

Hello Team, I would like to cancel the transfer #7625835 in accordance with the terms stated on my booking voucher further to an email from Msd Violetta Lopatina sent to me on the 17th of December 2020 informing that there was an error in pricing the transfer on the GetTransfer Team's side. As a result contract concluded in an error to the substantive terms, is void. Therefore, please kindly arrange for the refund of £77.113 (i.e. 85 euros) to either: -against the card used for payment… Read Full Review

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★☆☆☆☆

“Poor Service”

Written on: 30/04/2020 by CharlesHowden (1 review written)

It seems that the main driver here is maximum exploitation of a clever piece of app software. Carriers are exploited to the maximum, rather than supported, with excessive commission rates and non-payment of balances due. This must be reflected in the quality of service delivered to the passenger. As a bitten carrier i recommend avoiding them at all costs… Read Full Review

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★☆☆☆☆

“I cancelled my transfer due to the problem in their...”

Written on: 01/04/2020 by 128Sawyer (1 review written)

I cancelled my transfer due to the problem in their system. They booked a taxi from a different city, but with the same name of the street. They confirmed that refund has been authorised more than a month ago. They always say issue with the Finance department when I call them. The worst company in the UK to get refund. I will never use them again and do not recommend to all my business partners to use them.They are always polite on the phone when you talk to them, but when ask for the refund… Read Full Review

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★★★★★

“Exceptional customer service”

Written on: 18/03/2020 by Monticelli007 (1 review written)

Fantastic company, highly delighted with their prices, communication and attitude. Extremely impressed for my booking in Malta, have recommended them to friends visiting the island and shall endeavour to always use them. I consider them to be a gem of a find. Bravo to all the staff that I dealt with in Malta. … Read Full Review

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★☆☆☆☆

“Don't use this company !!!”

Written on: 04/03/2020 by ThomasfromDenmark (1 review written)

don't use this company !!! Have canceled our transfer through Gettransfer over a month ago (January 2020) Still have not received my money (about 3000 kr) return Your customer service / support keeps telling you that they have technical problems, they have already transferred the money, they need to talk to their Finance department, in some days then you will have the money, etc. They are full of useless explanations and have now written over 20 emails back and forth - and they start over… Read Full Review

Chucksaunders's Response to ThomasfromDenmark's Review

Written on: 27/03/2020

I agree, extremely difficult to get a refund for transfers that they cancelled!

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★☆☆☆☆

“No taxi, no compensation, no refund!”

Written on: 24/02/2020 by clivedjones (1 review written)

Do not touch these guys with a bargepole, taxis don't turn up, customer service is shocking and they won't refund you either! If I could give them zero stars I would. Booked a return transfer from Venice to Cortina and never happened. I contacted the driver via email prior to departure with no response. I then tried again to confirm my pick up with no response. I then tried through the gettransfers app, no response. I contacted gettransfers to let them know my concerns. They tried contacting… Read Full Review

Transferserviceeu's Response to clivedjones's Review

Written on: 26/04/2020

We are/were a transfer partner of get transfer in Germany. They do not only take 20%, they do not pay any mony for transfers since February to there "partners". I´m sorry for your bad expierience, but mayby you understand why nearly nobody drives for them at the time. They are the worst company we ever workt with!

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★☆☆☆☆

“Disgraceful ”

Written on: 07/02/2020 by RichardHugill1975 (1 review written)

Get Transfer are a total a DISGRACE Transfer did not show up and supplied all the evidence that i pre confirmed and that I chased the transfer after it did not show up. When I called the staff just hung up the phone on you and we’re totally useless Still no refund as they say they are seeking an explanation from company, when it’s proved the transfer did not show up. I have been told I will get a refund of the transfer and extra I had to spend on a taxi, which was promised by a customer… Read Full Review

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★☆☆☆☆

“False claims by Provider - Get Transfer couldn't care...”

Written on: 25/01/2020 by OferMog (1 review written)

I have used the service of this website twice during my stay in Istanbul, Turkey in January 2020. While the pickup from the airport took place in a timely manner, the van that I was promised was not the van that picked us up (i.e. different license plate). Also, on the website it claimed that our driver would speak English and German (he didn't) and that there would be free refreshments in the can (there weren't). The van that picked us up was not clean and was beaten up quite badly. On the… Read Full Review

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★☆☆☆☆

“Rude, irresponsible drivers”

Written on: 30/12/2019

The driver in Istanbul was late, rude, irresponsible and stole my cell phone. Get transfer promised to investigate. I was later informed that I should have read the terms and conditions which according to them states that company is not responsible for the acts of the drivers. I am a lawyer myself and know that companies are responsible for the actions of their employees,agents and temporary workers.The driver was very rude and unreasonable. Firstly he refused to take 2 passengers and would… Read Full Review

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★☆☆☆☆

“HORRIBLE!! STAY FAR FAR AWAY! ”

Written on: 02/12/2019 by mlynn529 (1 review written)

I have been corresponding with the company for 3 months trying to get a refund and have emailed back and forth with customer service more than ten times. They only want to offer a us a discount on a future service, which is absurd because I wouldn't book with them again even if it was free! They never picked up our 2 families with 3 young children and never even told us they weren't coming to get us! No services were provided and my family's safety was jeopardized and an entire afternoon of a… Read Full Review

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★☆☆☆☆

“AVOID...at all costs.”

Written on: 26/11/2019 by 145Roberts (1 review written)

Difficult to know where to begin. Driver's supplied phone number was blocked. Expected us to use Whatsapp rather than the GetTransfer app. Second phone number supplied also blocked. Expected us to walk 35 minutes to rendezvous point in pouring rain. When we finally met with the driver ONE HOUR AND TWENTY MINUTES LATE, meandered up the back roads instead of taking the autoroute despite the fact we had a timed appointment, which we obviously missed and I cured a further 92€ cost. GetTransfer… Read Full Review

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★☆☆☆☆

“Driver didn’t show and had to pay for local taxi - again”

Written on: 11/11/2019 by Bpltt (1 review written)

Booked transport from Benidorm to Alicante airport. We were all stood outside hotel. Had already paid for the transport by card. Driver didn’t show and GetTransfer couldn’t get in touch with the driver either. Had to pay for 2 taxis to airport for 5 of us which cost us €180 euros. Was told by GetTransfer they would issue a refund. Still waiting for this contacted GetTransfer today to be told I would have to request it event though they said they would issue it. … Read Full Review

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★☆☆☆☆

“Awful company and completely unreliable”

Written on: 14/10/2019 by 478Horton (1 review written)

DO NOT USE. I booked on gettransfer.com for a pickup to the airport in a remote part of Italy. My pregnant wife and I showed up in the spot we were expecting to get picked up. Nobody shows up, we're frantically calling them and they reach out to say the driver can't make it. Mind you this is after the pickup time and now we're stressing about missing our flight. The lovely customer service rep says sorry we can't help you arrange for new transportation even though the original one never showed… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY”

Written on: 02/10/2019 by ColbyRodriguez (1 review written)

Do not use this company as we were left stranded in Italy as the driver who was picking us up to go back to the airport was in accident that's what they texted us - we missed our flight because they did not have any contingency plans in place if this ever happens and just said we had to get sort our own transport now - it cost us £1,000 for next day flight, transport, food and hotel for an extra night because of them - DO NOT USE THEM PLEASE… Read Full Review

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★☆☆☆☆

“AVOID AVOID AVOID ”

Written on: 24/09/2019 by Awalker333 (1 review written)

booked this company for a transfer from liverpool airport to leeds airport for a connecting flight, we landed at liverpool airport at 10pm messaged the driver to let him know i have arrived when he messaged me back saying he never accepted the trip due to ill health called get transferred who said he accepted it and that he should be there,1 hour of arguing later they tried to get me another transfer but no avail surprise surprise then had the cheek to tell me to get a cab from liverpool to… Read Full Review

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★☆☆☆☆

“Do not use !!!! ”

Written on: 18/09/2019 by Luroc (1 review written)

They do not show up, me and my partner was waiting at Palma airport , driver never showed we rang them and they had no explanation .... I asked why they had taken money out of bank but no driver show .,,,,,,,, also after you have paid them ,they keep sending quotes for a higher price for journey, ,all in all a nightmare !!!!!!!! Had to pay out for another cab , instead , now they are ignoring us , about refunding money Also read reviews sites and you will see the same problem over and over… Read Full Review

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★☆☆☆☆

“I paid 50 euros for a Bratislava-Vienna transfer. The...”

Written on: 21/08/2019 by asquin (1 review written)

I paid 50 euros for a Bratislava-Vienna transfer. The driver did not arrive, I phoned the platform that invited me to take another taxi whose bill would me be refunded. The taxi on the spot cost me 134 euros. GetTransfer refunded me the 50 euros but does not change what is left whereas it was them who put me in contact with this carrier. Despite my many emails, no refund, this company hides behind the conditions of use to disengage any responsibility for problems. It is unacceptable. Addition… Read Full Review

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★☆☆☆☆

“ Discrepancy in the charges vs Quotation”

Written on: 29/06/2019

Recently I made 2 transfer bookings at one go. In the 2 quotations, I was quoted in Malaysia Ringgit for both transfer requests. However, Gettransfer charged me in EUR for one of my transfer booking and charged me in USD for the other transfer booking as reflected in my bank statement. Although EUR 82.75 when converted to Malaysia Ringgit is RM 389.635. But when gettransfer charged my payment in EUR 82.75, it will be $134.22 Singapore Dollars. Therefore, I paid $134.22 Singapore Dollars for… Read Full Review

Nick911's Comment

Written on: 27/07/2019

Get Transfers are tare not to be trusted, one should avoid booking with them. I recently had an issue with them in Moscow on July 9th, the trip request was 3295611. Had requested an SUV, which showed a picture of a 'Mercedes Benz' or a 'Toyota Land Cruiser' or similar, ended up getting an old KIA SOUL dirty as ever and the driver who was a lady arrived 45 minutes later and was lying on the phone that she was in the parking lot, when she wasn't. Now this so called 'Service Quality Manager' has responded with a paradoxical excuse.
Shame on them

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★☆☆☆☆

“Do not book with this company”

Written on: 02/04/2019

We booked a return transfer with GetTransfer.com from Lyon Exupery airport to Tignes Les Brevieres several months before we travelled. Having heard nothing further from the company after paying the deposit I contacted them a few days before to ask how we would find our driver once we arrived at the airport. I received an email the following day (less than 24 hours before we were due to leave home) to say that our driver was no longer able to do the transfer and would we like a refund! In view… Read Full Review

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