Get Transfer Reviews - www.gettransfer.com

★★☆☆☆
2.4 / 5
34% of users recommend this
  • Punctuality

  • Easy to find

  • Comfort of journey

  • Customer Service

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Rude, irresponsible drivers”

Written on: 30/12/2019

The driver in Istanbul was late, rude, irresponsible and stole my cell phone. Get transfer promised to investigate. I was later informed that I should have read the terms and conditions which according to them states that company is not responsible for the acts of the drivers. I am a lawyer myself and know that companies are responsible for the actions of their employees,agents and temporary workers.The driver was very rude and unreasonable. Firstly he refused to take 2 passengers and would… Read Full Review

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★☆☆☆☆

“HORRIBLE!! STAY FAR FAR AWAY! ”

Written on: 02/12/2019 by mlynn529 (1 review written)

I have been corresponding with the company for 3 months trying to get a refund and have emailed back and forth with customer service more than ten times. They only want to offer a us a discount on a future service, which is absurd because I wouldn't book with them again even if it was free! They never picked up our 2 families with 3 young children and never even told us they weren't coming to get us! No services were provided and my family's safety was jeopardized and an entire afternoon of a… Read Full Review

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★☆☆☆☆

“AVOID...at all costs.”

Written on: 26/11/2019 by 145Roberts (1 review written)

Difficult to know where to begin. Driver's supplied phone number was blocked. Expected us to use Whatsapp rather than the GetTransfer app. Second phone number supplied also blocked. Expected us to walk 35 minutes to rendezvous point in pouring rain. When we finally met with the driver ONE HOUR AND TWENTY MINUTES LATE, meandered up the back roads instead of taking the autoroute despite the fact we had a timed appointment, which we obviously missed and I cured a further 92€ cost. GetTransfer… Read Full Review

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★☆☆☆☆

“Driver didn’t show and had to pay for local taxi - again”

Written on: 11/11/2019 by Bpltt (1 review written)

Booked transport from Benidorm to Alicante airport. We were all stood outside hotel. Had already paid for the transport by card. Driver didn’t show and GetTransfer couldn’t get in touch with the driver either. Had to pay for 2 taxis to airport for 5 of us which cost us €180 euros. Was told by GetTransfer they would issue a refund. Still waiting for this contacted GetTransfer today to be told I would have to request it event though they said they would issue it. … Read Full Review

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★☆☆☆☆

“Awful company and completely unreliable”

Written on: 14/10/2019 by 478Horton (1 review written)

DO NOT USE. I booked on gettransfer.com for a pickup to the airport in a remote part of Italy. My pregnant wife and I showed up in the spot we were expecting to get picked up. Nobody shows up, we're frantically calling them and they reach out to say the driver can't make it. Mind you this is after the pickup time and now we're stressing about missing our flight. The lovely customer service rep says sorry we can't help you arrange for new transportation even though the original one never showed… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY”

Written on: 02/10/2019 by ColbyRodriguez (1 review written)

Do not use this company as we were left stranded in Italy as the driver who was picking us up to go back to the airport was in accident that's what they texted us - we missed our flight because they did not have any contingency plans in place if this ever happens and just said we had to get sort our own transport now - it cost us £1,000 for next day flight, transport, food and hotel for an extra night because of them - DO NOT USE THEM PLEASE… Read Full Review

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★☆☆☆☆

“AVOID AVOID AVOID ”

Written on: 24/09/2019 by Awalker333 (1 review written)

booked this company for a transfer from liverpool airport to leeds airport for a connecting flight, we landed at liverpool airport at 10pm messaged the driver to let him know i have arrived when he messaged me back saying he never accepted the trip due to ill health called get transferred who said he accepted it and that he should be there,1 hour of arguing later they tried to get me another transfer but no avail surprise surprise then had the cheek to tell me to get a cab from liverpool to… Read Full Review

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★☆☆☆☆

“Do not use !!!! ”

Written on: 18/09/2019 by Luroc (1 review written)

They do not show up, me and my partner was waiting at Palma airport , driver never showed we rang them and they had no explanation .... I asked why they had taken money out of bank but no driver show .,,,,,,,, also after you have paid them ,they keep sending quotes for a higher price for journey, ,all in all a nightmare !!!!!!!! Had to pay out for another cab , instead , now they are ignoring us , about refunding money Also read reviews sites and you will see the same problem over and over… Read Full Review

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★☆☆☆☆

“I paid 50 euros for a Bratislava-Vienna transfer. The...”

Written on: 21/08/2019 by asquin (1 review written)

I paid 50 euros for a Bratislava-Vienna transfer. The driver did not arrive, I phoned the platform that invited me to take another taxi whose bill would me be refunded. The taxi on the spot cost me 134 euros. GetTransfer refunded me the 50 euros but does not change what is left whereas it was them who put me in contact with this carrier. Despite my many emails, no refund, this company hides behind the conditions of use to disengage any responsibility for problems. It is unacceptable. Addition… Read Full Review

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★☆☆☆☆

“ Discrepancy in the charges vs Quotation”

Written on: 29/06/2019

Recently I made 2 transfer bookings at one go. In the 2 quotations, I was quoted in Malaysia Ringgit for both transfer requests. However, Gettransfer charged me in EUR for one of my transfer booking and charged me in USD for the other transfer booking as reflected in my bank statement. Although EUR 82.75 when converted to Malaysia Ringgit is RM 389.635. But when gettransfer charged my payment in EUR 82.75, it will be $134.22 Singapore Dollars. Therefore, I paid $134.22 Singapore Dollars for… Read Full Review

Nick911's Comment

Written on: 27/07/2019

Get Transfers are tare not to be trusted, one should avoid booking with them. I recently had an issue with them in Moscow on July 9th, the trip request was 3295611. Had requested an SUV, which showed a picture of a 'Mercedes Benz' or a 'Toyota Land Cruiser' or similar, ended up getting an old KIA SOUL dirty as ever and the driver who was a lady arrived 45 minutes later and was lying on the phone that she was in the parking lot, when she wasn't. Now this so called 'Service Quality Manager' has responded with a paradoxical excuse.
Shame on them

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★☆☆☆☆

“Do not book with this company”

Written on: 02/04/2019

We booked a return transfer with GetTransfer.com from Lyon Exupery airport to Tignes Les Brevieres several months before we travelled. Having heard nothing further from the company after paying the deposit I contacted them a few days before to ask how we would find our driver once we arrived at the airport. I received an email the following day (less than 24 hours before we were due to leave home) to say that our driver was no longer able to do the transfer and would we like a refund! In view… Read Full Review

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★★☆☆☆

“Beware additional charges”

Written on: 23/12/2018 by Eddie465 (1 review written)

I'd give gettransfer 2 stars because the drivers we had were nice and on time but they lose stars because we were advised close to our departure that the would be additional charges over and above the quote that I had accepted for the Mont Blanc tunnel. The additional charges were more than 100 Euro and although I complained, this was unable to be clarified or resolved by the company's representatives. So I had to just pay the additional amount or find myself stranded. They also lose a star… Read Full Review

Nanapilaisomboon's Comment

Written on: 05/02/2019

Thank you Eddies465 for the review. I'm thinking to use gettransfer in Italy as well so now I have to consider again.
Could you give the number of the service which come with #???? so I would avoid.
Thank you in advance :)

Pil.

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Naiki's Comment

Written on: 01/03/2019

What's the fare ?

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Nanapilaisomboon's Comment

Written on: 05/02/2019

Thank you Eddies465 for the review. I'm thinking to use gettransfer in Italy as well so now I have to consider again.
Could you give the number of the service which come with #???? so I would avoid.
Thank you in advance :)

Pil.

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★☆☆☆☆

“Get transfer are a terrible company who will leave you...”

Written on: 20/12/2018 by TamaraHodgson (1 review written)

Get transfer left me stranded at Innsbruck airport they are an absolutely terrible company that should not be booked by anybody. They have no interest in you and feel they have the right to cancel you at any point even after your flight has landed on your waiting your pickup and you paid your money. I would urge everybody not to book with this company as you may end up stranded as I did. I have put in an official complaint to them and they have no interest in doing anything about it. They're… Read Full Review

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★☆☆☆☆

“They cancel at the last minute ”

Written on: 18/12/2018 by AllenSnow (1 review written)

Absolutely unreliable. I booked an airport transfer with this company almost a month in advance of my trip. The driver messaged me on WhatsApp and even sent me a photo of the vehicle. Days before my trip I get an email saying that the driver canceled the transfer. The solution the company offered was another transfer for double the price. I obviously refused. However, the refund is now going to take 5-7 business days. So not only did they not give me a reasonable solution for their error and I… Read Full Review

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★★★☆☆

“Be careful with the drivers”

Written on: 11/12/2018 by 96Cox (1 review written)

Wir haben vier Fahrten mit gettransfer.com in Nordindien gebucht. Interssanterweiser war der Ansprechpartner immer dergleiche. Von Vier Fahrern konnte wir einen uneingeschränkt empfehlen. Die anderen kamen entweder verspätet, unvorbereitet i.B. auf das Fahrtziel oder sind gefahren wie irre. Der letzte Fahrer musste Selbstmordgedanken gehabt haben, denn er verursachte zwei Beinahe Unfälle und brachte uns in mehrere gefährliche Situationen. Der Fahrstil war derart rücksichtslos, dass wir… Read Full Review

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★☆☆☆☆

“A scam !! Avoid Absolutely !!”

Written on: 11/12/2018 by DidierParis (1 review written)

Be Careful of Get Transfer!!! I represent a Transportation Company In Paris , a man named Julio Hernandez contacted us to provide them with Airport transfer in Paris.They sent us at least 15 transfer services, we did all of them and we have never received any payments from them. By Not paying the provider they can offer the best price on the market and keep it all in their pocket. IMPORTANT : We could not pick up correctly one of their their client because they sent us the wrong pick up… Read Full Review

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★☆☆☆☆

“no service paid 100 euro more”

Written on: 24/11/2018 by ristesie (1 review written)

 booked a transfer and it was confirmed. arrived at the airport and there was no driver. had to pay 100 euro more for a taxi from the airport. still waiting for refund.avoid at all cost… Read Full Review

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★☆☆☆☆

“Bad customer service, false quote, avoiding refund”

Written on: 17/11/2018 by mrticketmaster (1 review written)

Booked a journey and stated we needed 4 drop offs within 5 mins of each other. They gave me a quote which I accepted, paid the 30% fee online. The next day the taxi company called me and said I would be charged more for the drop off’s. I’ve requested a refund on this basis to which they have sent back a series of emails avoiding the acknowledgement of my 4 refund requests to date. Still waiting to date for my refund. The taxi date is 6 weeks away so not sure why they are dragging this… Read Full Review

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★☆☆☆☆

“AVOID AT ALL COSTS”

Written on: 12/10/2018 by AniyahEvans1979 (1 review written)

We booked transfers with this company from Rome FCO to a hotel near the Vatican, we were travelling with an 88yr old disabled woman, so I contacted the company by phone to ensure they understood our needs for a vehicle with a ramp or other form of getting a wheelchair with passenger into the vehicle. I stipulated that she has extremely limited mobility and can not climb in or out of anything, so no steps. I was told 'No Problem' On our arrival to Rome, we were told someone would be waiting in… Read Full Review

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★☆☆☆☆

“Didn’t come at all”

Written on: 08/10/2018 by Marina1212 (1 review written)

We missed our flight because they never arrived didn’t let us know so we could have alternatives. We called them and they said it would come in a few minutes Finally when we called them back said the car crashed but couldn’t send anybody else. No compensation don’t go with them unreliable unreliable… Read Full Review

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