written by Felix478 on 28/01/2022
Terrible refund policy. Ambiguous and designed to make you can book with confidence. BUT - they will NOT refund even due to government or Covid issues. Be very careful using them. A "refund into your account" actually means you might get a voucher. All emails responses are from a bot, and even if you manage to speak to an actual human they repeat word for word the email response and will not allow you to speak to manager. They have nearly £600 of our groups money that they are refusing to refund to us and keep stating that the money is refunded to my "personal account" but this is an account they created on their website to hold the money, instead of returning to us - which is not a refund, it is a voucher.
As rated by our community of reviewers
Tt2022's Comment
Written on: 30/09/2022
I experienced with gettransfer over 2.5 years impacted by Covid -19. The refund was presented into my account with Gettransfer around $1050US for group booking. And recently I tried to contacted them again. Over 15 emails backward and forward handled by 4 staff with "manager support" title that I was unable to login their website to see the refund and they keep asked me to check my spam box for the code but no code was sent to my active email. They refused to refund but block my email in their system so I could not login to use my credit in their system. I would like to share my bad experience Gettransfer and seek for help from the victims caused by this company and the media.