written by on 25/03/2016
I booked a transfer from Airport hotel in Miami Airport (there is only one hotel in the airport as to reach Fort Lauderdale cruise port. Pick up time was supposed to be at 10.00 am to give me plenty time to reach the cruise port and check in for a cruise. At 11.00 no car showed up so I spent another 15 minutes with the hotel trying to contact them. When they finally answered the operator says I was not there : the hotel clerk confirmed I was there and no one had showed up. They said, wait 15 minutes a car is coming: at 11.30 I was still there ! no car came and had to climb my way to first floor with two suitcases to reach taxis and wait my turn in line!
I WAS LUCKY that I did not miss the ship but only because embarcation was still open. Never again.
a lot of advertising and it is all rubbish!!!! reliable?
Resorthoppa my foot !!
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Hoppateam's Comment
Written on: 27/06/2016
Hi there!
We're really sorry to hear about the stress you were caused during your trip earlier this year. You're welcome to pass on your booking reference number so we can follow up on this matter.
Sincerest apologies,
A2B Team