Outbound ok. Return we did as instructed, called them after collecting baggage. 3 times no reply so left voice message. No return call so called again, this time grumpy person told us 20 minutes. Waited 20 minutes then told we couldn't get on as minibus was full. Waited another 20 minutes in freezing cold. Got back to car and thawed windscreen. Finally got in and saw car had clocked up 3 more miles since we left it and dash cam had been disconnected. Next morning found a nail through tyre wall. Emailed three times and asked for explanation as to why dash cam was disconnected and travelled 3 miles. Never got a reply. Wonder why???

Arrived at 6.10 a.m. loads of people already stood waiting for transport to the airport. Had to wait until 6.50 for a minibus. Many people forced to call for private taxis so they didn’t miss their flights. Unhelpful staff in office. They weren’t bothered about the problems outside. I was told it wasn’t their issue and we should leave more time. The website says to allow 15-20 minutes for the transfer. By the time we arrived at the airport it was over 3/4 hour. Bus driver was more informative and explained they were a bus down meaning only three were running. His bus should also have been out of operation because it had a defective light. He was risking pints on his own license to get customers to the airport. Thanks you to him.