DAMAGED OUR CAR AND THEN EFFECTIVELY ACCUSED US OF LYING!

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les12's review of Manchester, APH Manchester

“DAMAGED OUR CAR AND THEN EFFECTIVELY ACCUSED US OF LYING!”

★☆☆☆☆

written by les12 on 09/10/2013

We left our car at APH manchester carpark .When we arrived and gave our keys in no one checked the condition of our car or mileage.We were ushered to the bus to airport at once .Staff on bus very good.When we returned from holiday our cars 4 tyres had been painted/sprayed with Tyre black without our consent something which we would never do.The tyre black was still wet and both us and the manager got the black on our hands whilst touching tyres. This black was also on the alloy wheels as well. It was still wet in streaks. Both the front alloy wheels were scuffed and they were in perfect when we left the car ,no scruffs or marks. A report was taken by manager and when they later sent us a decision letter and photos of CCTV of us arriving in the dark at the beginning of the trip they said, THEY could clearly see that the black on tyres was already there and that they have no kerbs in their premises that could damage the alloy wheels. They are effectively accusing us of lying about our cars condition when we put it in their care. Both my husband and I are disabled and pensioners and definetly honest people. The CCTV sent to us shows no proof of anything because of shadowing on the photograph and the cars lights being on as we drove into their premises. We know that our car was not in that condition when we put it in their care but we can not prove it. I have seen many stories on their facebook page of damage to cars ,some costing the customers 1000's of pounds but no compensation from APH. What they do is try to silence anyone who makes a complaint on social media or any other websites about them, or pretend to be helping unsatisfied customers ,when in fact they are going out of their way to cover up the damaging of customers cars so that they do not pay compensation or repair. It is very hard to prove that your car has been damaged in their care even if you have your own photographs beforehand.Maybe one of their staff used our car for personal use we wouldn't know ? But someone from there damaged our car during its stay and APH deny all responsibilty.Use this carpark at your peril! There are people with far more damage than ours, some complaining that damage nearly caused a fatal accident on the motorway going home.Obviously there are good reviews about them too ,but if your car is damaged by them you will never get compensation so beware.

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