Shocking service

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Looking 4 Parking - www.looking4parking.com
★☆☆☆☆
1.5
10.0% of users recommend this
  • Ease of booking

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  • Value For Money

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Mekhi175's review of Looking 4 Parking - www.looking4parking.com

“Shocking service”

★☆☆☆☆

written by Mekhi175 on 22/06/2019

I was very disappointed with the service I received when using the meet and greet VIP covered service at Manchester airport recently.

Firstly, the fee which customers have to pay for entering/exiting the airport car parks are not clearly stated until after a booking has been made, and confirmation has been sent. This should be clearly marked at the time of booking. That being said, that was not the main issue.

When we arrived at the airport we called and informed our contact that we were 10 minutes away and we were told that we would be met at 4.20am. At 4.30am we had to leave the forecourt to avoid the fine. We paid to exit. We then called again and asked when we would be met, and we were told that our contact was on their way. Concerned we needed to get into the airport and drop off our bags, and get through security, we re-entered the forecourt, and our contact did not show up for a further 10 minutes. Not only did we not get an apology, when the contact/gentleman finally arrived he was very patronising (referring to me and my friends as 'girls'). When we said we had already paid once to exit the forecourt we were told 'you'll need to pay again, 'girls''. At this point we wanted to just get in and make sure we made our flight.

On our return, we called our contact after we had collected our bags and the gentleman on the phone was very rude to my sister. My sister asked where should we meet you and he said 'outside Greggs'. My sister was confused and said in the terminal? The response - 'well obviously I can't park a car in there can I. You do know what Greggs the bakery is don't you'. It was very rude. When we then located the contact in the car park, he literally threw our keys at us and ran off. He didn't ask if we had any questions, or if we wanted to check the vehicle. It was very poor service for something described as 'VIP'. I certainly won't be using, and would not recommend, using your service/company again. It's no cheaper than other services after you've paid the car park fees and they're guaranteed to put you in a bad mood before and after your holiday.

  • Ease of booking

  • Security

  • Value For Money

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