Unprofessional & poor valet service

4.7 / 5
93% of users recommend this
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Miller212's review of Heathrow, VIP Heathrow Meet & Greet


“Unprofessional and poor valet service”

Written on: 06/09/2020 by Miller212 (1 review written)

This is a very unprofessional operation who seem to outsource to other individuals. You receive all the contact information and instructions in an email but when you call them they give you different information i.e. terminal 5 go to short stay car park level 4 where we'll meet you however when you call they tell you "due to COVID the instructions are wrong meet the driver in the valet driver pickup point outside the departure hall". So we did that then the driver wasn't there and when we called again he said "no I'm on level 4, come here!" After an angry conversation he finally arrived. When we returned from our trip again the email says meet on car park level 4. Again calling up they told me to go the valet drop off outside the departure hall which is illegal and there are police patrolling. Again after an angry conversation he met us as per the emailed instructions

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