BEWARE OF THIS COMPANY!!

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Guest's review of Heathrow, Euro Parking

“BEWARE OF THIS COMPANY!!”

★☆☆☆☆

written by on 07/11/2012

We booked with Euro Parking in September for our trip commencing 11th October. We did a lot of research prior to using this company and was impressed with their Park Mark and British Parking Association membership and when contacting them by email found them helpful and responsive.
Drop off seemed to go ok but our vehicle was delivered back to us in a filthy condition, with clumps of mud and grass attached. Also, we witnessed another customer complaining about the exact same problem at the airport.
We have contacted the company and complained about the service. The reason they gave for the state of the car was a water leak in the carpark and their pressure washer was not working to clean it. They offered a discount off our next booking with them .... as if you would!!!! They effectively washed their hands of the problem and informed us that they had taken over Euro-Parking a few weeks prior and are now Perfect Parking!!! If you look at the reviews for that company you will see why we took pains to avoid them so imagine how we feel now knowing that our car was in their care!!!! We are still awaiting a response regarding compensation for the costs we have incurred in valeting the vehicle ourselves. All in all BEWARE and use a well known company.

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