Very poor. Damaged my car & denied it.

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YahirMcFarland480's review of Gatwick, APH Parking

“Very poor. Damaged my car and denied it.”

★☆☆☆☆

written by YahirMcFarland480 on 30/06/2014

Very very poor. Make sure you request car inspection on arrival; otherwise they will wriggle out of responsibility for any damage done by them. Minor damage was sustained to my car whilst left in their care. Without any investigation or discussion with me they wrote denying any responsibility. This was on the basis that the Terms and Conditions (which of course no one actually reads on internet purchases) state that you must request an inspection of the car on arrival, otherwise they won't accept liability. Therefore if you have to use this firm I suggest that you request this service beforehand.

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Timetech1's Comment

Written on: 24/04/2016

Exactly the same. We left our BMW in their care for a week only to find scratches to the paintwork on our return. The manager was very courteous and took some pictures saying that we needed at least two estimates for repairs and it would be dealt with. A few days later we received a letter from a Mrs NS Izard in their operations department saying that because we did not have the vehicle inspected on our arrival with at an additional cost of £5 as outlined in their terms and conditions, they would not be held responsible. Again no one actually reads the terms and conditions on an internet purchase as supposedly we are dealing with a professional company. So, buyer beware as their terms are FULL of get-out clauses.

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