Never Again

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cjb15's review of Gatwick, ACE Meet and Greet

★☆☆☆☆

“Never Again”

Written on: 06/10/2018 by cjb15 (2 reviews written)

Used this company in June 2018. On returning from my holiday found damage in the inside of the car, seats moved and mats replaced in wrong areas. Staff at Airport were not interested nor was the customer service staff. Numerous emails with bordering on rude replies stating they were not interested and damage to the interior of the car is not their problem.

Trading standards involved and also West Sussex Council. Replies from Ace Parking were misspelt my name was wrong and they initially were not interested. Eventually received an apology. Offer of a refund after numerous emails and phone calls - Half of booking fee!!!!!.

Don't use this company if you want peace of mind as they don't compensate you for any damage they cause inside the vehicle ( unless you can prove they did it) and wont give you any insurance details. ACE NEVER AGAIN>

  • Ease of booking

  • Security

  • Value For Money

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