Never again

Click here if this is your business
★☆☆☆☆
1.1 / 5
0% of users recommend this
Click here if this is your business
  • Ease of booking

  • Security

  • Value For Money

beth12's review of Ezybook - www.ezybook.co.uk

★☆☆☆☆

“Never again”

Written on: 22/11/2018 by beth12 (1 review written)

Please do not use this company unless you wish to wait over 2 hours for your car to be returned to you. When we dropped off our car for a specific time, we were told that the driver would meet us but not at the time we booked, 45 mins later than our booked in time. On return, our flight was delayed, we contacted them by email and by phone, no mention of further charge. Arrived at airport, called them when luggage picked up, after several phone calls and 2 hours later our car was returned, only after I threatened to call the police to report the car stolen. They also said they couldn't find the car key!!! We got asked for £20 for a late return, we asked for a receipt, no receipt, we took photos of the money being handed over. Also please note the info says no additional parking charges - cost us a further £8 to enter and leave the airport.

  • Ease of booking

  • Security

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0