Appalled by the lack of service post losing my case !!

I am leaving this review as I am hugely disappointed with Vueling Airlines.

I checked in on Friday 1st December at Gatwick South Terminal, flying to Florence on the !4.05 flight.
My Louis Vuitton suitcase has not been seen since.

I reported it missing at the lost and found office in Florence, who notified me that Gatwick had never sent it.
They asked me to complete a form and assured me that your airline would be in touch.

Villa Le Marschere Hotel rang twice a day but your airline simply said there was no news.
I left Florence as planned yesterday on the 14.05 flight home and checked in the lost and found office, who told me that the bag had still not arrived from Gatwick.

Still no news or contact from Vueling!

On arrival in Gatwick I could not find a lost and found office, but however spoke to British Airways office who tracked my bag.
They advised that it had been sent to Stockholm by mistake and that they had sent it to Florence via Frankfurt.
They gave me the enclosed print out showing where my bag had gone through Xray scanners in the various countries.

I spoke to a person at Vueling UK at 16.12pm (Sunday 3rd December) who advised that my bag had gone missing and that the airline had no knowledge of where it was yet.
I explained that BA had told me where my bag was and how did Vueling know so little.
She was curt and not prepared to help, so I asked to speak to her supervisor / superior to which she refused.
I asked for an email address to register my complaint, she promised to text this.

At 16.42pm (Sunday 3rd December) I called again as the promised text had not arrived.
The person claimed to of sent it to my landline , but of course Landlines do not take text messages as a rule.
She promised once again to send it this time to my mobile number  at 16.57 pm it arrived but all in Spanish, when I had requested it in English.

This person claims that the staff are not allowed to telephone/email or text passengers with lost baggage.
That it is our job to keep on phoning.

I have spoken to o2 my phone provider and you are charging me 25p per minute premium rate to keep on ringing you for my bag that you have lost (EE customers are charged 45p per minute)

This is immoral and should be illegal.

Today I called at 10.39am and spoke to Iria who claims there is no information of the whereabouts of my bag at all.
When I explained that I had spoken to the person I dealt with yesterday at 16.12pm and 16.42pm and that she had traced the bag to Frankfurt Iria claimed that she had no colleague of the name of the person I had spoken to and hung up (how rude).

Why does BA know more about the whereabouts of my bag, than Vueling do?

Inside my bag it had many personal items, however the most expensive was an Audemars Piguet Royal Oak Chronograph Diamond Pave White Gold Men's Watch, Diamond cuff links, Louis Vuitton wash bag, Gucci Princetown leather slipper's, a hand made lounge suit,
Vilebrequin swim shorts and Versace underwear.

I am very concerned as the items in my case are of great value in monitory and personal.

Vueling so the staff state have a policy not to email, phone or text, updates.

When you have lost the case surely this is your responsibility to do and not to then extort 25p per minute plus from your victims.