
Qatar Airways
Comfort on flight
Customer Service
Flight on time?
Qatar Airways
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User Reviews
Delayed Luggage, Unhelpful Ground Staff, No Compensation
My outbound flight was from Singapore to Oslo via Doha. The transfer at Doha was a frantic rush because the flight from Singapore was delayed. I had to board a bus to get to the terminal, go through security screening and run across the terminal to the boarding gate to catch another bus for the connecting flight. There were no staff holding up signs to direct passengers to the correct boarding gate for my connecting flight to Oslo.
As I was flying with the same airline for both legs of the trip, I expected better coordination and support for transfer passengers. The arrival and departure gates should have been much closer together, especially as they knew that the arriving flight had been delayed.
Qatar Airways failed to transfer my check-in luggage at Doha. I arrived in Oslo at about 1.30pm and reported that my luggage was missing. The ground handling (SAS) representative told me that my luggage was still in Doha and that it would arrive the next day. It did not arrive the next day. I tried calling their representative at the airport, but I could not reach them. As I was busy attending meetings, a friend called on my behalf and was told that their luggage representative would call me to update me about my luggage. Noone from Qatar Airways or SAS ever called me, even though they have details of my hotel and personal phone number. I never received any notification about when my luggage would be delivered. Eventually, my luggage was delivered to my hotel 55hrs after I arrived in Oslo.
I have written repeated emails to the airline to ask how I can claim compensation, but each time I only received a reply saying that the matter is being handled by their airport counterparts and to wait for their reply.
Their website does not provide any information on how to claim compensation. The working hours of the luggage handling counter at the airport are 10am to 4pm on weekdays and 10am to 2pm on weekends.
Clearly, their level of customer service is far below 5-star standard that they claim for their airline.
Disgusting Service
Disgusting customer service. Delayed our flight for 4 hours without any compensations and no reasons. Can't recommend them to anyone. Even lowcosters like Wizzair got better service with much lower prices.
Dishonest Company
QATAR AIRWAYS SCHEDULES "NORMAL" BEWARE!!
If you are considering flying with Qatar Airways, please read my experience below.
I booked my tickets many months ago. There was then, enough time to comfortably make the connections both outbound and inbound . Whilst Qatar Airways are still maintaining that everything is running normally, the truth is that things are far from normal. Qatar are working to a schedule which is NOT the ticketed one (see Actual times/Flightaware) and have failed to inform passengers of this. It does make their timeliness statistics look OK though, so who cares about the passengers. Based on actuals, I would have missed my connecting flights on 85% of the days since 6/6/17. Qatar Airways and their agents are still advertising and selling these flights at the ticketed times.
I have asked them to book me on flights which allow me to make the connections and they refuse unless I pay £140 per passenger/change, even though they accept that I am correct and that I will most likely be stranded in Nairobi for many hours through no fault of my own, even though it could easily be remedied by them. I did get a written statement :- "that if the situation continues, then I would be booked on another flight free of charge" - they have since reneged on that, claiming that those connections are "valid". (and even the airline is making no attempt to stick to them)
Ticketed New Scheduled (see flightaware)
I guess that it is not only the Manchester - Mombasa route affected by this (for want of a better word) dishonesty.
If you are going to book with Qatar, you would be well advised to check the "real" situation and not their ticketed one.
please Do Not buy ticket for this Qatar Airline I bought two ticket for my wife and son. Lost 2088 dollars....they refused to serve me. and said I cancelled the flight, they refused to refund....
Very Poor Customer Service....
Baggage weight checks done two times! Employees do not trust their colleagues. Food, no options, when chicken ran out, forced to eat beef. No beer selection, forced to drink Heineken, NO wine at all due to ramadhan. Artificial sweeteners not available immediately. Flight was old 777 from IAH to DOH, dirty, toilets were very dirty, aircraft was too old dusty, could not recline some seats, terrible service, the staff do not really smile, they do not wake up sleeping customers when food arrived. The ground staff was horrible especially they targeted for pat down check near the gate only for the bachelors under suspicions, families with children were not screened!!! Overall worst experience for us especially after traveling for 25 years in other airlines, and the very first time with Qatar airlines... They better leave service industry and so something else...
Absolutely Appalled By The Service
ABSOLUTELY APPALLED BY THE SERVICE FROM Qatar Airways - They tell me I am a LIAR when I sent them all proof of an error made by their system!! DO NOT use Qatar if you want a problem free trip - First time I have booked with them and will certainly be the last time how dare you take from your client this is absolutely
they commit financial terrisom
Bad Food
i was sitting in business class and for a few hours flight wanted some cake and coffee. I was told no cakes were available so i ordered ice-cream but they had to get it from first class, after waiting one hour, i was told no more ice-cream available. i settled for chocolates, they gave me a long bar not fit for economy class, let alone business class and it tasted horrible, i think it was valrhona. My company insists on QA so next time, I am taking my own food with me on board.
Dear Ashbygd1970,
You are invited to participate in a web-based online survey on what influence you when buying your flight ticket at Emirates airlines, Qatar airways, Etihad airways. This is a research project being conducted by Léna RODRIGUEZ, a student at Coventry University. It should take approximately 5 minutes to complete, here is the link below:
https://docs.google.com/forms/d/e/1FAIpQLSfvg0iXXzHYvSkUzu0Hd_f1g8mT1S4OZbEe116m-eYRMQSBgw/viewform?usp=sf_link
PARTICIPATION
Your participation in this survey is voluntary. You may refuse to take part in the research or exit the survey at any time without penalty. You are free to decline to answer any particular question you do not wish to answer for any reason.
BENEFITS
You will receive no direct benefits from participating in this research study. However, your responses may help us learn more about consumer behaviors and how the company can attract you to choose them and not another one.
RISKS
There are no foreseeable risks involved in participating in this study other than those encountered in day-to-day life.
CONFIDENTIALITY
Your survey answers will be sent to google forms where data will be stored in a password protected electronic format. This on-line survey does not collect identifying information such as your name, email address, or IP address. Therefore, your responses will remain anonymous. No one will be able to identify you or your answers, and no one will know whether or not you participated in the study.
Dear Ashbygd1970,
You are invited to participate in a web-based online survey on what influence you when buying your flight ticket at Emirates airlines, Qatar airways, Etihad airways. This is a research project being conducted by Léna RODRIGUEZ, a student at Coventry University. It should take approximately 5 minutes to complete, here is the link below:
https://docs.google.com/forms/d/e/1FAIpQLSfvg0iXXzHYvSkUzu0Hd_f1g8mT1S4OZbEe116m-eYRMQSBgw/viewform?usp=sf_link
PARTICIPATION
Your participation in this survey is voluntary. You may refuse to take part in the research or exit the survey at any time without penalty. You are free to decline to answer any particular question you do not wish to answer for any reason.
BENEFITS
You will receive no direct benefits from participating in this research study. However, your responses may help us learn more about consumer behaviors and how the company can attract you to choose them and not another one.
RISKS
There are no foreseeable risks involved in participating in this study other than those encountered in day-to-day life.
CONFIDENTIALITY
Your survey answers will be sent to google forms where data will be stored in a password protected electronic format. This on-line survey does not collect identifying information such as your name, email address, or IP address. Therefore, your responses will remain anonymous. No one will be able to identify you or your answers, and no one will know whether or not you participated in the study.
Dear Ashbygd1970,
You are invited to participate in a web-based online survey on what influence you when buying your flight ticket at Emirates airlines, Qatar airways, Etihad airways. This is a research project being conducted by Léna RODRIGUEZ, a student at Coventry University. It should take approximately 5 minutes to complete, here is the link below:
https://docs.google.com/forms/d/e/1FAIpQLSfvg0iXXzHYvSkUzu0Hd_f1g8mT1S4OZbEe116m-eYRMQSBgw/viewform?usp=sf_link
PARTICIPATION
Your participation in this survey is voluntary. You may refuse to take part in the research or exit the survey at any time without penalty. You are free to decline to answer any particular question you do not wish to answer for any reason.
BENEFITS
You will receive no direct benefits from participating in this research study. However, your responses may help us learn more about consumer behaviors and how the company can attract you to choose them and not another one.
RISKS
There are no foreseeable risks involved in participating in this study other than those encountered in day-to-day life.
CONFIDENTIALITY
Your survey answers will be sent to google forms where data will be stored in a password protected electronic format. This on-line survey does not collect identifying information such as your name, email address, or IP address. Therefore, your responses will remain anonymous. No one will be able to identify you or your answers, and no one will know whether or not you participated in the study.
London To Goa Return March 2016
New A 380 but poorly maintained ORYX system and screen didn't work on LHR to Doha leg also on A321 from Doha to Goa both our screens didn't work.
Sat behind large lady who broke the seat on the A380.................
Food lacklustre and they are stingy with the drinks.............not as good as Jet Airways who I will be using in future as Mumbai T2 now open and being used by International and Domestic routes.
Had to rush for connecting flight at Doha on return leg.
Screaming and kicking kid behind..........why can't they put kids elsewhere together?
Appalling Airline
We had an awful experience with this airline. For a supposedly 5* Airplane company it was atrocious. The cabin crew were ignorant and an as a white English person felt like a 2nd class citizen and the crew were verging on being racist. The food was terrible and the seats were very uncomfortable. Give me a Dreamliner plane any day. If it can be helped I will not use Quatar again. There was nothing to like about the flight at all just couldn't wait to get off.
worst, airline.... stay away
Appalling. Absolutely Dreadful.
Their plane was broken. Fair enough, it happens. But Qatar Airways spent 6 hours after the scheduled departure time telling us that we'd be boarding soon. I rescheduled work commitments on the basis of their promised departure time. They then cancelled, and made us queue for over 3 hours for baggage, coaches and hotel. We got to hotel room at about midnight and were told to be at reception for collection at 7:30 for flight at 10:30. But no-one there at 7:30; instead a message (from the hotel staff) that we'd be collected at 10:00. I rescheduled my work commitments again. But nothing at 10:00 - instead a message that they'd update us at 14:30. The Qatar Airways staff were dismissive, disinterested or just plain abusive throughout. It was all incredibly badly managed and we were treated like dirt and given no reliable information at any point. Shortly before midday, I got on a coach to Heathrow and then spent over 4 hours queuing (no information and no seats - just a tiled floor to sit on). I eventually managed to get a re-booking with another airline and eventually arrived 29.5 hours late. Qatar Airways later emailed a response to one of my earlier 'please tell me what on earth is happening' emails and apologised for the 5.5 hour delay (presumably because they are hopelessly incompetent and cannot count up to 29.5). I will never use this appallingly amateur and abusive company again.
Good Flight
We have just returned from India using your service to Chennai on the 4th October from Madrid and returning on the 15th October from Cochin. The flights were on time. The aircraft well maintained in the cabin, the toilets were clean. The food served on each flight was very good and plenty of it. The staff were very professional and courteous. I would certainly fly with Qatar again.
Dear Mrs & Mr,
You are invited to participate in a web-based online survey on what influence you when buying your flight ticket at Emirates airlines, Qatar airways, Etihad airways. This is a research project being conducted by Léna RODRIGUEZ, a student at Coventry University. It should take approximately 5 minutes to complete, here is the link below:
https://docs.google.com/forms/d/e/1FAIpQLSfvg0iXXzHYvSkUzu0Hd_f1g8mT1S4OZbEe116m-eYRMQSBgw/viewform?usp=sf_link
PARTICIPATION
Your participation in this survey is voluntary. You may refuse to take part in the research or exit the survey at any time without penalty. You are free to decline to answer any particular question you do not wish to answer for any reason.
BENEFITS
You will receive no direct benefits from participating in this research study. However, your responses may help us learn more about consumer behaviors and how the company can attract you to choose them and not another one.
RISKS
There are no foreseeable risks involved in participating in this study other than those encountered in day-to-day life.
CONFIDENTIALITY
Your survey answers will be sent to google forms where data will be stored in a password protected electronic format. This on-line survey does not collect identifying information such as your name, email address, or IP address. Therefore, your responses will remain anonymous. No one will be able to identify you or your answers, and no one will know whether or not you participated in the study.
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