Round the World

After our daughter's wedding seven of us headed off to Australia, landing in Melbourne, Sydney, Alice Springs, and Port Douglas. We had never flown with QANTUS before, but we were soon convinced about their service. It is the high quality of their staff which is their secret. Their mission? Make the trip as outstanding as possible for the passengers.Was everything sugar-candy perfect? Of course not.
The first problem? Fuse issue on our plane at Heathrow. The captain emptied the plane but insisted that I as a disabled person should remain at the front with my family- even if it was in the dark! They cared!
Everything that could be done to make my journeys comfortable, was done. Yet, not all went to plan; especially when my mobility scooter arrived with steering damage in Alice Springs. We complained and were asked where we were staying and given an assurance that it would be repaired. It was at our hotel, repaired, in less than four hours. Amazing! Without it I would be left in cars, rooms, foyers without being able to be with my family.
QANTUS provided high quality in-flight food and drink; a variety of entertainment for all tastes; and staff who listen and make a customer feel special. Thanks for the experience-I have recommended you!