Top Airline, Great Customer Service

Click here if this is your business
Lufthansa
★★☆☆☆
2.2
From 218 reviews
35.0% of users recommend this

  • Flight on time?

  • Customer service

  • Comfort on flight

  • Quality of Entertainment

  • Quality of food

  • Value For Money

Click here if this is your business

Crash.UK's review of Lufthansa

“Top Airline, Great Customer Service”

★★★★★

written by Crash.UK on 10/06/2018

Booked Lufthansa to Singapore via Frankfurt, unfortunately due to weather the 1st leg was delayed and delayed, eventually so far that I would miss the connecting flight.
The airport desk offered a night in a Frankfurt hotel and a flight the following day which is the minimum they need to do.
I called Lufthansa customer services which still in the departure lounge to see if there were any other flights they could transfer me to. The customer service lady was extremely helpful and after checking several partner airlines with no luck, switched me onto a direct BA flight with a free upgrade!
The airport couldn’t get my case off the plane in time and it arrived the following day.
Great service and now use Lufthansa as my 1st choice airline.

write a review
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 1 0
Report this review

Share this Page

Business Owner?Claim your free Review Centre Star Rating badge now!
Claim your item page Take control of your reviews by setting up
your free Business Account