Absolutely Terrible

Click here if this is your business
Kenya Airways
★★☆☆☆
1.9
27.0% of users recommend this
  • Flight on time?

  • Customer service

  • Comfort on flight

  • Quality of Entertainment

  • Quality of food

  • Value For Money

Click here if this is your business

Rmonster's review of Kenya Airways

“Absolutely Terrible”

★☆☆☆☆

written by Rmonster on 23/12/2013

This was the first time I had flown with Kenya Airways. The flights were booked for me as I was on an organised trip through a travel agent.

On the way out my entertainment system didn't work properly. A fellow passenger asked the staff if they could do something in which the stewardess replied we will reset it. She didn't reset it.
In general on the flight the staff were few and far between, seeing if passengers were OK and all them seemed unhappy to be there. It was quite depressing.
When we arrived in Nairobi before waiting to get a connecting flight, were were not given any information and had to find out for ourselves.

The return journey was the flight(s) from hell. With a code sharing partner our flight leaving was really delayed which meant we missed our flight from Nairobi to London. When speaking to the staff at the transfer desk all we were told was that we would have to get the same flight the next day. I managed to find out there was a flight to Amsterdam leaving first thing in the morning and asked if we could fly to Amsterdam and then London. After waiting 1 1/2 hours a member of staff came back and said they would do this. They then took all of our original luggage labels and told us to come back nearer the time of our flight. We were told we would be able to sepnd a few hours in a hotel which wasn't to far, but representative never turned up, so we spend the night in the airport.

Leter that morning still not having seen our luggage, we were given the new labels after going back to the transfer desk.

The flight to Amsterdam left late, which means we almost missed our connection. Agin the staff were not great on the plane. The randomly gave out blankets, when I asked for a drink the steward initally got my request wrong. When coming in to land we were told all flights before 17:00 to go to the transfer desk.

The biggest annoyance is, is that they hardly give out any information. They need to be more helpful to passengers in transit.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 1 0