Luggage Handling Is Crazy

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Kenya Airways
★★☆☆☆
1.9
From 52 reviews
27.0% of users recommend this

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Guest's review of Kenya Airways

“Luggage Handling Is Crazy”

★★★☆☆

written by on 21/06/2013

So, you're required to identify your bags before you get on the plane, and before they put your bags on the plane. You're supposed to identify them again when you get off the plane so that you can get them transferred to your next flight...but in between, in Nairobi, there's a disorganized mountain of luggage that holds your bags for you.

I was getting back onto the plane and my bag was no longer with everyone else's luggage. Instead, I was escorted to an area under the airport where I was asked to find my own bag. Thank God mine was bright orange or else I would never have found it among the countless black suitcases I was allowed to sift through by hand.

This, I do not think, should be the practice...

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