Jet2.com – Questions & Answers

Click here if this is your business

Our helpful community of likeminded people will be happy to answer any questions that you have.

Before posting your question please check to see that it has not already been asked.

Thanks for asking a question.

Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.

We will email you when the question is on the site

Asked by Deborahp on 5th June 2015 Report this content
East Midlands to Crete end of September. Are the flight costs likely to come down? At the moment they are increasing daily, if they increase much more we may cancel our accommodation.

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Asked by Lorrainetate.1 on 18th May 2015 Report this content
My partner and I and our grand daughter are travelling to Marmaris on Friday 22nd May, 2015. My granddaughter has broken her arm and is not allowed to fly. Do I have to contact Jet2?

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Asked by jayellie1 on 6th May 2015 Report this content
I'm trying to get flight information and details of a flight I was on in 2013. I think it was either the 30th or 31st of August that year. It was a flight from Glasgow to Dalaman in Turkey which had to turn back over Holland and land at East Midlands due to hydrolic problems. The fire engines were waiting on us to land. Can anyone help me find the flight information? 

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Asked by dean5863 on 7th July 2014 Report this content
Has anyone ever had problems with Jet2? I'm  trying to get a refund due to an accident.

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Answers (3)
Report this content cfc2000 Written on: 08/07/2014
None of the budget airlines will do a refund in those circumstances. I tried with Jet2 and even though I had taken out their insurance they were very reluctant. As there was such an excess I gave up in the end. But best of luck. They might give you a discount code for your next flight. If you don't have your own insurance they will just push you from pillar to post until you give up trying.
Report this content std-whalley Written on: 08/07/2014
You will need to claim on your insurance as all low cost airlines tend to have a no refund policy.You will get no joy from Jet2.com. They are good to deal with until you have a problem at which point they will try anything and everything to put you off.... Good luck with the claim
Report this content davidabrux Written on: 08/07/2014
Sorry, but you will not be able to get a refund. From Jet2 T's & C's : If you wish to cancel your flight, you can do so by contacting our Call Centre. Please be aware that all Jet2.com scheduled flights are non-refundable. We strongly recommend that our customers take out comprehensive travel insurance at the time of booking to cover for unforeseen eventualities that may prevent you from travelling as planned. However, you can make name and date changes to your booking. So you can change to another flight (I expect there will be a charge for this) or/and you can claim from your insurance provided you were covered for this - and of course it will be less whatever excess is in your policy if you have one. Good luck.
See All Answers
Asked by downie4 on 26th June 2014 Report this content
I am due to travel to cala dor end of July can you tell me the approx time for transfer from airport.I travelled the same journey last year took 2 1/2 hrs was third drop off wondering if I should arrange my own transfer from airport to hotel and use jet2 for return as we were last pick up so transfer was only approx 1 hr

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Answers (3)
Report this content cfc2000 Written on: 27/06/2014
Not only do Jet2 have the oldest planes, they sell the most goodies on board, and use the cheapest transfer coaches. We once went from Madeira airport to Funchal and it took 2hours. Taxi was about 20 minutes. In addition the girl driving was texting while driving and steering with her knees. She made an extra stop to drop a friend off in the middle of nowhere. However the cost of a taxi is £35 so you might just think it's not worth it.
Report this content davidabrux Written on: 27/06/2014
A taxi will take about 1 hour and cost around £65 (one way). It should be cheaper to get in a taxi at the airport (there are loads of them) than to pre-book one on a website. If you were to do that and use Jet2 for the return, you could of course be the first pick up and still spend a long time on the coach, but would probably have been the first drop off if you had used them both ways. Afraid you can't win - and its the same with all tour operators. Enjoy your holiday.
Report this content cfc2000 Written on: 08/07/2014
Re other answers: I checked on the website for the £35 fare. It is hardly EVER cheaper to walk into a taxi at the airport than to pre-book it via phone or web-site. That applies to every single country I've ever visited, including the UK. If you do that say in Bucharest you could pay ten or twenty times over the odds. You could however be lucky and find an honest taxi driver with a meter set correctly - best of luck with that.
See All Answers
Asked by ANNBROWNBRIDGE on 15th June 2014 Report this content
My daughter has booked us a holiday with Jet2. I have just checked in online but my booking has only got my first name, my middle name hasn't been used. Obviously my passport shows my middle name. Will this be a problem?

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Answers (5)
Report this content Martindh48 Written on: 16/06/2014
It is best to check directly with Jet 2 but I would not envisage this being a problem.
Report this content davidabrux Written on: 16/06/2014
Just checked my previous bookings and my booking confirmation and boarding passes do not have my middle name. However, in the section where you have to give your passport details, I believe you have to fill in exactly as in your passport. I don't have any active bookings so I can't check this, but I think you can edit this if you log in to your Jet2 account under 'Manage My Bookings', but don't know if you can do this after checking in. You can phone them (calls are charged at 10p per minute from a land line). Hope this helps.
Report this content whathappenedtocustomerservice Written on: 16/06/2014
No problem - I've always only booked using first & last name for both me and my wife (I have two middle initials, she has one). I'm not even sure the Jet2 system allows entry of initials - it just asked for first name & last name in separate boxes
Report this content imnotfussy Written on: 16/06/2014
Hi there It shouldn't be a problem. I would maybe just contact the airline to be safe. My partner had a similar situation, and that was last September 2013. I hope that helps.
Report this content cfc2000 Written on: 16/06/2014
Jet2 tends to be ok on this sort of stuff, even if the planes are all clapped out and they are as bad as Ryanair for hidden charges. My passport and My wife's passport have middle names and my wife's name is listed, although I usually forget and put her nickname as that's what everyone calls her. The only place we ever went where there was a bit of wittering about this was Russia, but that was only the airline trying to save us hassle with customs. If you are going anywhere "normal" you will have no trouble. So I agree with the other posters here.
See All Answers
questionAnswer