Worst airline

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ttDowling411's review of Insel Air


“Worst airline”

Written on: 06/01/2015 by ttDowling411 (1 review written)

This is a ridiculous airline. I traveled to curaçao from Aruba. They got lost my luggage without scan tape. I only stayed 7 days for my vacation. I came to airport to find my luagge more than 10 times. No response and the staffs were helpless. They were not willing to help you to find your luggage. At the last day of my vacation, the head of lose and found promised me that the luggage would be sent back to airport at 6:30pm. But when I came to claim my luagge, the staffs still said this was not here and still at Aruba. I asked the staffs to help me call aruba to confirm, but the staffs seems like I don't care and keep saying can't contact aruba. The most ridiculous thing was I explained my situation to the lady who was in the check in counter that she yelled at us and said "I'm done with you. I don't talk to you anymore. I won't help you make the call. I don't care and you are fuxking ridiculous." I have never and ever seen the customer service like this. The worst customer service in the world. The staffs are uneducated. They don't know how to deal with their customers and never respect people. I swear I won't take this airline anymore and never recommend my friend and family to choose this airline. Moreover, I won't come curaçao again. Uneducated people in this island.

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