Is Etihad Better Off with Jet? I say Yes!

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Etihad Airlines
★★☆☆☆
2.1
29.0% of users recommend this
  • Flight on time?

  • Customer service

  • Comfort on flight

  • Quality of Entertainment

  • Quality of food

  • Value For Money

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thanks4's review of Etihad Airlines

“Is Etihad Better Off with Jet? I say Yes!”

★★★★☆

written by thanks4 on 02/10/2013

BOM-AUH on a new wet-leased Jet Airways A332 with a Jet crew and an Etihad service manager to ensure quality on par with Etihad's and E-BOX loaded onto the IFE system. Check-in was smooth at BOM, boarding procedures seem to have been following the recent trend where announcement frequency has been minimised for optimal noise control. This is a positive step for Etihad at BOM, though it was relatively unimpressive that we needed to be bussed to the aircraft, though this is beyond Etihad's control. The flight was very punctual and smooth thanks to cockpit crew, who communicated frequently with the cabin, relaying all possible warnings of turbulence. One was travelling for the first time on a Jet A332, and it is a lovely experience, not just because of comfortable seating and wide screens for IFE, but also because there is a smaller cabin-crew-to-passenger ratio. This meant that service was very prompt and crew very receptive to passenger requests. Excellent choice of food and drink, and excellent dessert; Etihad's catering and beverages for sectors originating in India have improved over the summer. At the start of the flight, I felt I would need to call on the Etihad Guest Quality Assurance Manager for one reason or another, but this was surprisingly not necessarily. Not only were cabin crew responsive, well-coordinated during meal service and impressively professional; the standards that Jet holds itself to on Etihad's sectors can teach Jet's crew on domestic and international sectors, as well as Etihad's crew on certain sectors quite a few valuable tricks. Areas needing attention include a slightly warmer welcome and friendlier attitude that staff could present to Economy passengers, but given that this was a night-time flight, one cannot fault crew for being elusive after meal service. Etihad has a made a stellar choice of airline partner in Jet Airways, and their partnership has already begun to shine.

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