Falling Standards

After 8 years I have flown longhaul flight on BA. Our flight BA059 on 25th October 2013 was delayed at Heathrow for 3 hours because of fault in water supply system that required unloading baggage from front hold to allow the engineers to check. We were offered soft drinks while waiting with a caution that we could not use toilets because the WC flush were not working. We finally took off for Cape Town. Behind us in the Economy Class was a large group of youngsters visiting South Africa on a Youth Programme who kept on talking loudly past midnight. Therefore on our return flight I arranged to fly in Premium Economy at additinal cost of +£200 per passenger (£125 being BA adminstrative charge! for what?) Apart from getting better leg room, and 3 course mediocore meal,I could not differentiate between Economy and Premium Economy Class.In comparison Premium Economy in Air New Zealand and Virgin were far superior in allowing conviniece check in and boarding and excellent choice of meals, wines and overall service
No doublt BA and their associate Iberian Airways are basking in the Sun as they have declared increased profits recently. But BA need to know that continuing poor service may lead to passengers leaving BA in droves